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FAO: NewsDesk
Checkbridge PR Contacts: Jane Lee on t: +44
(0)1273 470199
Liz Merrick on t: +44 (0)1978 369093

- Consumers and SMEs call for ISPs to protect them -

London, 18 April 2005: Today, Checkbridge, the email filtering managed
service provider, announces the results of its research entitled “Attitudes
to Email Security 2005”. The survey, targeted at 11,000 UK residential
email users and small to medium sized businesses (SMEs), indicates that
consumers are woefully unprotected from spam, key logging and phishing
attacks - 57% have no anti-spam filtering installed. Checkbridge believes
that insecure consumers and SMEs are the weakest link for the banks,
retailers and other businesses which they interact with online, offering
hackers an easy way in. 60% of consumers and 77% of SMEs are calling for
ISPs to protect them. See appendix for full report statistics.

The issue of consumer and SME protection will not be resolved until it is
commercially worthwhile for someone to provide protection. It is not
viable, financially or technically, for residential users or small
businesses to arm their desktop with all the filters required to provide
corporate-level protection – over 50% of consumers and 62% of SMEs
recognise that multiple scanners are now required. But it is in the
interests of the big businesses that sell to consumers and SMEs to resolve
the lack of protection.

Checkbridge urges banks and retailers, through collaboration, to consider
how the threat to smaller players might be resolved. The government or
internet service providers (ISPs) are the most logical intermediaries.

“Market debate for some time now has centred on the vulnerability of
corporations. Consumers and SMEs - and their interaction with corporations
- are a neglected and critical link in the national armoury.

“It is in the banks’ and retailers’ interests to get consumer protection
right – whether it is by approaching government, endorsing those ISPs that
offer sufficient protection or by paying for secure telecommunications
infrastructure (e.g. VPN) for their client base.” comments John Turley,
managing director, Checkbridge.

The results of this survey are available the week after HSBC announced that
it may be forced to refuse customers access to online banking unless they
show that they have adequate protection. In the quest against credit card
fraud Mastercard has closed down 1,000 sites containing details of 35,000
credit cards and Apacs, the UK payment association, believes that phishing
attacks cost banks £12m last year.

About Checkbridge
Checkbridge was set up in 2004 to help mitigate the risk of email failure
to businesses in Europe. Checkbridge’s aim is simply to ‘enable trusted
communication’. Checkbridge achieves this by providing a fully managed spam
and virus filtering service for ISPs, called Border Scout.

Border Scout is a fully managed, configurable, email filtering service,
blocking unwanted email at the Internet level, before it reaches a business
or residential network or computer. Border Scout leaves an ISP’s client
with centralised control and visibility of content filtering, without the
hassle day-to-day administration.

The Border Scout service is deployed across multiple servers in three
premier European data centres, to ensure that the service is available
twenty four hours a day, 365 days a year.
For more…
If you would like further information on Checkbridge or Border Scout our
web site is, or you can email or
call + 44(0) 845 111 8833.
Checkbridge Ltd - Simply enabling trusted communications

Checkbridge: Attitudes to Email Security 2005
Survey Highlights, April 2005

Summary analysis: Consumers and SMEs are second class citizens in the
internet filtering world, and remain woefully unprotected. But they have a
right to as much protection as the employees of international
corporations. It is in the interests of the businesses that sell to
consumers and SMEs to resolve this.
However, the issue will not be resolved until it is commercially worthwhile
for someone to protect them. Checkbridge urges banks and retailers,
through collaboration, to consider how the threat to consumers might be
resolved. ISPs – as the most logical intermediaries – should be supported
in making it happen.

Consumers are woefully unprotected

· Just 43% of consumers have anti-spam protection. Although, 82%
have antivirus protection, these are primarily desktop single scanner
· 50% use the PC for both personal and business use – posing a threat
to the business data that is housed on the PC.

· 91% of consumers disagree that the discussion around spam and
viruses is hype – they see it as a very real and present danger.
· Some 24% of people receive 50 or more spam email a day! With the
majority of people sending and receiving only 1-10 emails a day.
· When consumers think about spam they are most afraid of
unrecoverable damage to their PCs – this is over invasion of privacy (16%)
or personal data being used for fraud (26%). There is a ‘this won’t happen
to me’ mentality.

The filtering battle cannot be fought on the desktop
· More than half of consumers (56%) believe that antivirus companies
cannot fully protect them and that consumers should use more than one scanner.

ISP’s have an opportunity to rise to the challenge

· 60% consider that their ISP should be responsible for stopping
viruses and spam. Only 17% of consumers believe that it is their
· 47% would be willing to pay £10-30 per year for the right service.
Another 30% would be willing to pay more.
· 61% see an ISP’s provision of filtering services as a decision
making criteria.

SMEs .....face the same challenge as consumers
· 84% believe that the antispam and antivirus discussion is not hype.
· 69% have their email filtering in house on desktop PCs.

The filtering battle cannot be fought on the desktop
· 62% SMEs agree that businesses should use more than one product to
protect themselves – a single vendor cannot be expected to catch all viruses.
· 77% also believe that malmail should be stopped at the internet
level – before it reaches the business infrastructure.

ISPs have an opportunity to rise to the challenge

· A surprising 77% believe that ISP should be responsible for
antispam and antivirus provision for their clients. And 61% confirmed that
an ISP’s filtering offer was a significant criteria in their decision
making about which provider to select.

· Most would be willing to pay 20-50% more for the right
service. SMEs (61%) would be willing to pay £1-2 per month per user for
provision. 31% would be willing to pay more. Some 8% would pay £5 or more
per user per month.

The survey targeted at 11,000 UK residential and SME email users with a
response rate of 7%. The SME sample was of businesses with under 200 email

This press release was distributed by ResponseSource Press Release Wire on behalf of Dexterity in the following categories: Consumer Technology, Business & Finance, Computing & Telecoms, for more information visit