19th April 2005
Computershare Implements Telewest Business’ SRS Service To Help Support Business Continuity and FSA regulations
Computershare Investor Services, the world’s largest share registrar group has chosen Telewest Business’ SRS Advanced solution to manage all its inbound telephony services in the UK. SRS (Special Rate Services) is Telewest’s name for a range of non-geographic numbers such as 0800 and 0870.
Computershare will gain full control of all incoming calls and their routing across the UK, and to international destinations where they also have customer contact centres.
Due to come into force in 2007, the Basel II code on risk management requires financial organisations to better assess and manage the risks they face, including disaster recovery. In case of an unpredicted disaster, Computershare, using the SRS Advanced Solution platform, will easily be able to switch call routing for any of their FTSE 100 client calls.
Computershare will also take advantage of SRS Advanced Solutions’ unique graphical web interface, with clickable icons, drop-down menus and help functions that make it easy to perform any necessary call routing plans in real time.
“We have a long standing relationship with Telewest Business who provide us with voice, data and internet services,” said Martyn Drake, IT Director, Computershare. “We will be able to launch disaster recovery procedures via the web interface instantly, without our customers noticing any difference in the quality of service they receive. This will help us to comply with Basel II regulations and implement our business continuity plan required by the Financial Services Authority, “
Matt McCloskey, senior product manager, SRS, Telewest Business said that following the imminent Basel II accord, disaster recovery and more effective handling of customer calls have risen to the top of the agenda for financial organisations.
“Our SRS Advanced Solutions have put Computershare firmly in control when it comes to managing customer’s incoming voice traffic. If a disaster strikes, they will be able to switch calls between centres as needed, and modify routing plans all in real time." he said.
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For more information please contact:
Rainier PR for Telewest Business
Notes to Editors:
About Computershare Limited (CPU)
Computershare (ASX: CPU) is the world’s leading financial services and technology provider to the global securities industry in its provision of services and solutions to listed companies, investors, employees, exchanges and other financial institutions. With a unique range of integrated services, Computershare provides specialised records management for company share registers and employee share and stock option plans, document design and communication, strategic investor relations and market intelligence, and a variety of sophisticated trading technologies for financial markets. Computershare is the largest and only provider of global shareholder and employee management services - administering more than 70 million shareholder accounts for over 13,000 corporations across twelve countries on five continents. Founded in Australia in 1978, Computershare today employs almost 8,000 people worldwide. For more information, visit http://www.computershare.com. For more information,
About Telewest Broadband:
Telewest, the broadband communications and media group, currently passes and markets to 4.7 million homes and provides multi-channel television, telephone and internet services to 1.76 million residential customers. Telewest Business, the company's business division, supplies broadband communications to the public and private sector markets. Its content division, Flextech, is the BBC's partner in UKTV. Together they are the largest supplier of basic channels to the UK pay-TV market with a portfolio that combines wholly owned and managed channels, including the nine joint venture channels with the BBC. For further information go to http://mediacentre.telewest.co.uk
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