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London, 27 April, 2005. A call for papers announcement has been made, inviting speaking proposals from those wishing to take part in the conference programme at Call Centre Expo 2005 (CCE 2005), Europe’s premier event for call centre and customer contact solutions. The conference programme at Call Centre Expo 2005 will run alongside the exhibition on the 28 & 29 September at the Birmingham NEC, UK and will be divided into three tracks, People, Strategy and Technology. The programme will provide delegates with thought leadership and exceptional examples of call centre activity best practice for key areas relating to this industry in the UK, across Europe and Worldwide.

The deadline for speaking proposals is Tuesday, 3 May 2005 and no papers received after this date will be considered.

“Now in its 7th year, the Call Centre Expo conference has consistently provided world-class, cutting edge educational content for the call and contact centre market and last year attracted over 400 senior-level delegates from across Europe,” explains Rebecca Stene, Conference Manager, Call Centre Expo 2005. “The conference offers speakers and their organisations the opportunity to establish their position as industry experts within the call centre market and provides face to face contact with an audience of senior level decision makers. Competition is fierce and we recommend that potential speakers take the time to follow the guidelines provided to ensure their proposal is submitted in the best possible way.”

In order to guarantee independence, CMPi, the conference organiser, will be working closely with a panel of industry experts when selecting conference papers. To ensure the programme delivers the best quality information for its delegate audience, thought leadership and case study content will be prioritised during the rigorous selection process.

All speaking submissions must fit into one of the topics that have been identified in conjunction with the conference advisory panel. These topics include:

People
· Recruitment / Retention
· Training / Accreditation / Career Development
· Coaching / Motivation / Incentives
· Call & Contact Centre Culture

Strategy
· Moving from inbound to outbound contact centres
· Telephone Preference Service
· Workforce optimisation
· Implementing a CRM strategy

Technology
· Speech recognition / ASR
· Channel optimisation
· Workforce optimisation solutions
· Selecting and implementing call centre technology

Papers will also be welcomed specifically on the following topics:

Outsourcing & offshoring
· Automated systems v offshore outsourcing
· Homeworking & remote office models
· IP and the virtual contact centre
· Costs v customer satisfaction

For the full list of topics, please visit www.callcentre-expo.co.uk.

Call Centre Expo is the largest and most successful event of its kind in the world. Over 200 leading suppliers of call centre products and services choose to exhibit at the show and 7019 (ABC Audited) people attended the event in 2004, making it the largest networking event and most effective source of information for this industry.

For further information on submitting a speaker proposal for Call Centre Expo 2005, please visit www.callcentre-expo.co.uk or email Rebecca Stene, Call Centre Expo Conference Manager, rstene@cmpinformation.com.

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Notes to Editor:

About Call Centre Expo:
Since its launch in 1999, Call Centre Expo has achieved extensive growth in both visitor and exhibitor figures. The show doubled in size between 1999 and 2000, and then again between 2000 and 2001. Call Centre Expo 2004 attracted over 200 exhibitors and 7019 attendees (ABC Audited). Call Centre Expo 2005 will take place on 28-29 September 2005 at the NEC, Birmingham, UK.

About CMP Information
CMP Information is the UK-headquartered professional media division of United Business Media plc.

Operating in the UK, US, Asia and Europe, CMPi delivers business media solutions to a number of industry sectors. Its products including magazines, exhibitions, conferences, awards, directories and websites are targeted at business professionals across a range of markets; these include Building & Property, Healthcare, Entertainment, Travel, Agriculture, IT & Games and Print.

Amongst its well-established brands are industry leading publications including Guitar Player, Building, Pulse, Travel Trade Gazette, Building Design, Property Week, Music Week, and Chemist & Druggist. CMPi also has a number of leading directories, compendiums and information services such as the Building Product Compendium, Benns Media, The Knowledge and the Professional Series. It also has a number of exhibitions recognised as the pre-eminent events in their respective market sectors. These include CPhI, FIE, The Interiors Event, ACPO, International Fire Expo and IFSEC.
CMPi’s magazines reach over 1.3 million readers directly through subscription, newsstand and controlled circulation, while over 250,000 business professionals and marketers visit its exhibitions each year. CMPi has approximately 1,000 employees and in 2003, CMPi’s revenues totalled £135m and its profits were £25.3m, providing around 25% of UBM’s group operating profits.

For further information, please contact:
Sarah Tanner
PR Executive
CMP Information

t: +44 (0) 20 7921 8522|m: 07730 679912|f: +44 (0) 20 7921 8549
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