WildPackets Joins Apdex Alliance
Supports Consortium’s New Application Performance and User Satisfaction Index
Walnut Creek, California, April 28, 2005 – WildPackets Inc., innovators in advanced network services fault analysis, today formally announced their involvement with the Application Performance Index (Apdex) Alliance. Founded in 2004, this 15-member organization will promote and define the recently announced Apdex, an index which measures user satisfaction with the performance of enterprise applications. Apdex is a single number that applies across applications measuring the effectiveness of IT investments and helping CIOs and CEOs understand whether their applications are delivering on promises or just operating.
“Apdex represents a new milestone in application analysis,” said J. Scott Haugdahl, WildPackets’ CTO. “The network management industry needs an agreed-upon standard to reflect the experience of the end-user for everyday applications. Apdex is a natural extension of the tried and proven Application Response Time analysis incorporated into our existing Peek products.”
The newly-released Apdex converts many measurements into one number on a uniform scale of 0-to-1 (0 = no users satisfied, 1 = all users satisfied). This metric can be applied to any source of end-user performance measurements. If an enterprise has a measurement tool that gathers timing data similar to that which a motivated end-user could gather with a stopwatch, then this metric can be used. Apdex fills the gap between timing data and insight by specifying a uniform way to measure and report on the user experience.
“This index introduces a new way to think about performance while the Alliance’s commitment to collaboration and openness is a new way to think about resolving performance issues,” says Apdex Alliance Founder Peter Sevcik and president of NetForecast, an Alliance member. “It is an IT-enabled process improvement, a metric that can help quantify IT and business alignment, and is a direct measure of internal customer satisfaction improvement.”
According to Haugdahl, an enterprise does not need to buy a completely new measurement or management system to implement Apdex. “WildPackets customers will begin realizing the immediate benefit of Apdex as we roll out this reporting metric late this year.”
Alliance members include: Adlex, Akamai Technologies, Coradiant, Expand Networks, FineGround, Keynote Systems, NetForecast, Netli, NetQoS, Network Physics, Packeteer, Peribit Networks, Swan Labs, Symphoniq and WildPackets.
About The Apdex Alliance
The Apdex Alliance is a group of companies collaborating to define and promote an application performance metric called Apdex, a numerical measure of user satisfaction with the performance of enterprise applications, and reflects the effectiveness of IT investments in contributing to business objectives. Apdex is available to any organization seeking insight into their IT investments. Founded in 2004 by Peter Sevcik of NetForecast, the Alliance is headquartered in Charlottesville, Virginia. Visit www.Apdex.org for more information.
About WildPackets, Inc.
Since 1990, WildPackets has been delivering real-time fault analysis solutions that enable the world’s organizations to keep their networks running securely and reliably, day after day. From the desktop to the datacenter, from wireless LANs to Gigabit backbones, on local segments and across distributed networks, WildPackets products enable IT organizations to quickly find and fix problems affecting mission-critical network services. WildPackets products are sold in over 60 countries through a broad network of channel and strategic partners. Over 5,000 customers across all industrial sectors use WildPackets products daily to troubleshoot networks and maximize network uptime. WildPackets customers include Cisco Systems, Comcast, EDS, Microsoft, Siemens AG, Unisys, Motorola, and Deutsche Bank. Strategic partners include Aruba, Atheros, Cisco, 3Com, Intel and Symbol Technologies. For further information, visit www.wildpackets.com.
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