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London, May 9, 2005


BT survey reveals that majority of financial services IT directors questioned don’t know the cost and impact of messaging technology on their business

According to a survey conducted by MORI on behalf of BT, 77 per cent of IT directors questioned at financial services firms in the USA, continental Europe and the UK do not know, or cannot calculate, the total cost of ownership (TCO) for their current message management infrastructure. This is despite the growing reliance on electronic communication channels.

The survey also shows that IT directors in the financial services industry are willing to/planning to continue increasing their budgets for secure messaging. Over the next three years, most firms expect to spend even more money protecting email and other channels against potential attacks. But the largest proportion of respondents – 65 per cent – expect to see increases in compliance costs over the next three years.

However, firms that currently outsource their messaging infrastructure, or would consider outsourcing in the future, expect the message management costs to decrease compared to those who keep the solution in-house. The one in five respondents who do currently outsource, or would consider outsourcing, are also more confident they will meet regulatory requests to provide a three-year audit trail within 48 hours.

Chris Hughes, marketing director, financial services, BT Consulting & Systems Integration, said: “Email is now widely recognised as the foundation of business communication. Electronic messaging channels are now considered viable media for taking orders, sending approvals and contracts, and discussing sensitive financial issues. It’s amazing that most firms can’t tell you how much their messaging infrastructure costs, yet continue to throw money at the problem with no difficulty at all.

“Of course, as financial services organisations open up their networks to clients and partners, they need to take the threat of spam, virus and denial of service attacks seriously to avoid any disruption to their business, and to ensure compliance with corporate governance regulations. But they need to manage these challenges based on a clear understanding of the cost of their current infrastructure.”

The survey also shows that most organisations use multiple suppliers to provide software and services to support messaging. Over half use more than one supplier and almost one in five use more than four different providers. Despite this, most respondents see there is a clear advantage in having a single point for management: simplifying the implementation of policies for individuals or groups; providing one user interface to centralise administration; lowering the cost of control; and speeding up the response to incidents.

David Axford, senior research executive, MORI, said, “Limited understanding of TCO in current messaging environments suggests that organisations should look more closely at their current, complex, messaging set-ups.”

Ray Stanton, global head of BT security practice, said: “The results from this survey provide a valuable insight into the messaging challenges that are shared by financial services organisations across two continents. It is clear that a comprehensive secure message management solution can help ease the pressure on many organisations’ messaging infrastructures.

“BT’s own Message Management Platform (MMP) enables firms to meet the challenges identified in the survey by providing a complete range of anti-spam, anti-virus, content control, archiving, compliance and mailbox management tools, all accessed via a common management interface. It simplifies management and control across existing email systems, directories and messaging products, and protects investments already made in message management software and services, thus reducing the total cost of ownership.”

Other key survey findings include:

86 per cent view viruses as significant issues for their organisation
81 per cent of IT respondents agree the threat of email anarchy is real for those companies that do not address message management correctly
78 per cent consider archiving a significant issue today. In the UK, this figure is as high as 90 per cent
64 per cent see viruses increasing in significance over the next three years
65 per cent of IT respondents expect a budget increase in compliance over the next three years
60 per cent of retail finance respondents say they want to increase email interaction with clients and 72 per cent say security is the biggest deterrent.
Already a number of financial services institutions are already benefiting from BT’s extensive experience in secure communication management and are taking advantage of the benefits of BT’s MMP solution. Discussions are underway with many more throughout Europe and the US.

The report is available from services/mori.

– Ends –

About the survey

MORI researchers asked 112 senior IT and risk/operations managers at retail and wholesale banks, insurers and building societies to predict how the cost and significance of major issues in message management will change in the coming years. Respondents were located in France, Germany, the Netherlands, the UK and USA. Some questions were asked of both IT and risk groups, while others were specific to one. Telephone fieldwork was conducted by MTS (MORI Telephone Surveys) at the end of 2004.

About BT

BT is one of the world’s leading providers of communications solutions serving customers in Europe, the Americas and Asia Pacific. Its principal activities include IT and networking services, local, national and international telecommunications services, and higher-value broadband and internet products and services.

BT consists principally of three lines of business:

BT Retail, providing a comprehensive range of communications and related services to more than 20m UK consumers and businesses.

BT Wholesale, providing network services and solutions within the UK to more than 600 fixed and mobile operators and service providers including the provision of broadband and private circuits.

BT Global Services, providing IT and networking services to meet the needs of multi-site organisations globally. BT Global Services operates in more than 130 countries and also offers international carrier services.

In the year ended 31 March 2004, BT Group’s turnover was £18,519 million with profit before goodwill amortisation, exceptional items and taxation of £2,013 million.

BT Group plc is listed on stock exchanges in London and New York. British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group and encompasses virtually all businesses and assets of the BT Group.

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About financial trading systems

BT is one of the world’s largest suppliers of financial trading room systems. More than 60,000 traders in over 1400 trading rooms across 51 countries rely on BT’s sophisticated voice applications and integration technologies.

About MORI
Founded in 1969, MORI is one of Britain's fastest growing market and public opinion research agencies and the 20th largest research firm in the world. It provides a full range of quantitative and qualitative research services, working with hundreds of clients in both the private and public sectors.

MORI embraces both traditional and technologically advanced research methods. Based in London, with offices around the world, MORI adds value to research with interpretation, recommendations, and advice. Experienced staff also offer clients a perspective from national and global socio-cultural trends. With a huge library of research data, MORI has benchmarks and norms in several fields, providing useful context for clients' findings. MORI holds an important position within the British media, regularly providing senior staff as commentators across a broad range of topics.

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For further information, please contact:

For BT:

Catherine Eyres, Sparx, Tel: +44 (0) 1753 893000 or email:


David Axford, MORI, Tel: +44 20 7347 3000 or email:

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