~ global survey reveals UK is leading target destination for offshore vendors ~
35% of overseas outsourcing solutions vendors expect to set up and grow their business within the UK in the next twelve months, according to a global survey of over 1,000 IT outsourcing, BPO, call centre and HR outsourcing providers.
The online survey, conducted on behalf of international outsourcing event and conference organiser OutsourceWorld, revealed 72% of international outsourcing companies, based across 10 leading outsourcing countries expect to grow revenues within the next twelve months, by an average of 11%.
73% of these companies anticipate this growth to be realised by investing in new offshore locations - countries where they do not currently have operations centres, management centres, subsidiaries or headquarters. 35% of companies named the UK as the first choice location for realising offshore growth, followed by Western Europe with 17% and USA with 13%.
By comparison, UK-based outsourcing vendors are far more reticent about the potential growth from new offshoring operations than their international counterparts. Despite almost three quarters of global vendors (73%) expecting growth from new offshore locations, just 50% of outsourcing solutions providers currently operating within the UK expect to expand into new offshore locations within the next twelve months.
Tim McLucas, Director at OutsourceWorld said: "We commissioned this research to create a global map of outsourcing trends and growth hot-spots from a vendor-eye view. It's interesting to note not only the positive expectations for growth across the board from all ten countries surveyed, but also an opportunity for countries to attract inward investment from overseas vendors looking to establish outsourcing operations in new offshore destinations.
"It's a common assumption in the UK that outsourcing means one-way traffic to India, but this study confirms that is a very dated view. Our research shows that the global outsourcing phenomenon can just as easily bring new business into a country from near or offshoring organisations, and the UK in particular is well placed to capitalise on this global outsourcing opportunity."
The survey also revealed differences of opinion for expected growth in the global outsourcing industry depending on the size of the organisation. Large outsourcing solutions vendors with turnover greater than € 250 million recorded more conservative growth forecasting; only 50% of companies within this segment expected to grow revenues within 12 months, compared to 73% of all companies questioned. Companies with turnover between € 50 - € 250 million were most bullish, with 90% forecasting growth.
The inaugural OutsourceWorld Survey was designed by Nelson Hall, the leading BPO analyst firm and distributed to 5,000 international outsourcing solutions providers across 10 countries by FreshMinds, the research consultancy. Responses were recorded from representatives of 1,131 outsourcing solutions and service provider organisations based in the UK, USA, China, Eastern Europe, Egypt, Western Europe, India, Asia, Dubai and the Ukraine.
NOTES TO EDITOR:
OutsourceWorld London 2005 takes place between 29 - 30 June at The Royal Horticultural Halls and Conference Centre, Lawrence Hall, Greycoat Street, London SW1P 2QD.
Expert speakers will provide delegates from SME and large organisations with the most current insight and best practice experience in the outsourcing industry, alongside Europe's largest showcase of vendors and outsourcing service providers.
OutsourceWorld London is organised by ITD UK Ltd and brings together companies and country groups to present their outsourcing service capabilities and discuss contemporary issues on an international platform.
The OutsourceWorld show also takes place in New York, 19-20 October 2005. The first World Outsourcing Forum 2005, will take place 27-28 September 2005 in Dubai at the Jumeirah Conference Centre. ITD UK is also planning shows for Delhi and Hong Kong in 2006.
Log on to www.outsource-world.com for further information and to register.
For further information on OutsourceWorld London 2005, please contact:
Faye Bosworth / Nik Pollinger at Wide PR
T: 0870 366 9998 / 0870 010 9998
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