Pathlore Finds Room at the (La Quinta) Inn for Training Solution
20 May 2005 – Pathlore Software Corporation, a global leader in providing Learning Management Software (LMS) and services to industry and government, has announced that La Quinta Corporation (NYSE: LQI) has selected its learning management solution to help measure the effectiveness of training across its chain of hotels. The Dallas-based company has a chain of around 600 hotels and has purchased Pathlore’s solution to offer its executives and employees a high-tech platform from which to launch, analyse and manage training over the Internet.
La Quinta will use the LMS solution as a single source for delivering and analysing training offered both online and within a classroom environment. This will provide over 9,000 corporate and field employees with access to a consistent program of training around the clock. Training will range from check-in procedures for front-desk employees, to mandated courses such as ethics or sexual harassment prevention for all employees.
“Pathlore’s solution gives us a means to deliver and administer training via the Internet for employees and franchisees throughout the United States and Canada,” said Christina Parr, director of Training and Organisational Development at La Quinta Corporation. “And that means we will not only reduce the cost of training but also deliver courses to learners when and where they need it, in a consistent and timely manner.”
By automating the logistics associated with managing employee development (i.e., registering employees for classes, tracking transcripts, evaluating instruction, etc.), training professionals save time and money. For example, with the Pathlore’s system up and running, La Quinta can buy training content in bulk and deliver much larger classes online to its workforce, instead of having a few employees attend an offsite class at a much greater cost. As a result, La Quinta’s training professionals are able to spend more time developing new programs which can improve efficiency and customer service in other areas.
US-based Hotel & Motel Management magazine recently reported that a list of the “most-frequent guest complaints” for hotels and motels everywhere hasn’t changed in almost 25 years. The article inferred that a reliance on outdated training techniques was a cause. Innovative organisations like La Quinta have reacted in investing in state-of-the-art training tools to address these long-standing industry issues.
“Within the hotel & hospitality industry, recruitment and retention are big challenges, as is the issue of reaching a highly distributed and dispersed training population,” said Peter McStravick, research analyst at IDC. “By tapping into Pathlore's training technology, La Quinta will be able to give its employees 24-hour access to instruction and a way to build a training plan that meets their career goals; La Quinta has developed an attractive recruiting tool, too.”
About La Quinta
La Quinta Corporation (NYSE: LQI) is one of the largest owner/operators of limited-service hotels in the United States. Based in Dallas, Texas, the Company owns, operates or franchises more the 590 hotels in 39 states and Canada under the La Quinta Inn®, La Quinta Inn & Suites®, Baymont Inn & Suites®, Woodfield Suites® and Budgetel® brands. For reservations or more information about La Quinta Corporation, its brands or franchising program, please visit www.LQ.com.
Pathlore Software Corporation provides the most widely adopted learning management solution in the world. Millions of users and over 1,000 organisations rely on Pathlore’s learning-management offerings to drive business performance. Whether your company’s success depends on developing and retaining employees, getting sales channels up to speed quickly on new products, increasing quality and customer satisfaction, or reducing the costs associated with regulatory compliance, Pathlore learning management solutions ensure that you achieve the maximum return on your investment in people. Pathlore clients include DaimlerChrysler, Delta Air Lines, Novartis, PNC Bank, U.S. Bancorp, four of America’s top 10 hospitals (as ranked by U.S. News & World Report in 2004) and government agencies on three continents. For more information, go to http://www.pathlore.com
Pathlore is a registered trademark of Pathlore Software Corporation. All other registered and unregistered trademarks and trade names are the property of their respective owners.
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Sean Fleming/Kate Mackinder
Clarity Public Relations
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