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London, 1 June, 2005. The first ever Call Centre Executive Forum, now the largest call centre forum in the UK, organised by CMP Information and Richmond Events, was proclaimed an overwhelming success by delegates, speakers and suppliers alike when it took place from 18-21 May 2005 on board the luxury cruise liner, the MV Aurora.

Over 100 of the UK’s most influential call centre professionals were given the opportunity to take part in 1-2-1 meetings with a comprehensive cross-section of leading call & contact centre suppliers as well as attend a variety of conference sessions, workshops, interactive seminars and personal development sessions.

"I'm always too busy for supplier consultations and the forum has been the perfect "one-hit" solution,” explains Jim Cheshire, Head of Process & Technology, Prudential UK, a delegate at the event. ”I've been able to focus on sourcing solutions without any of the usual office distractions. Knowing that I'll be meeting with my choice of suppliers months in advance has allowed the time to really prepare for focused meetings."

The conference programme featured heated discussions on the most topical issues facing call centre professionals today. Mike Havard, Managing Director of CM Insight chaired an interactive seminar session on The Great Offshore Debate. “Too many views about offshoring have been formed from misrepresentation by the media…the Great Offshore Debate was the perfect opportunity to hear directly from 3 individuals who have taken an informed stance on offshoring as a business option and formed three separate conclusions. These presentations sparked a lively debate and delegates could leave with a well balanced and insightful understanding of the opportunities and risks to help them make their choice more effectively.”

As well as featuring a world-class educational programme, The Call Centre Executive Forum also enabled delegates and suppliers of call and contact centre products and services to meet face to face for 1-2-1 meetings.

Martin Tayler of Siemens describes his experience of the event as a supplier: “The networking and socialising opportunities with existing and potential clients has been invaluable. We have more than covered our costs in terms of relationship building and will certainly be here for 2006. Prequalification of delegates was very good, with fantastic names from organisations with a very relevant presence in the call and contact centre space.”

Martin Hill-Wilson, Strategy & Marketing Director of Datapoint, another supplier explains, “We attend the other forum style events in this marketplace but the Call Centre Executive Forum is by far the market leader. Quite simply the delegates are at the next level.”

Mark Abay, Event Director, The Call Centre Executive Forum, concludes: “The response we’ve had from delegates and suppliers has exceeded even our confident expectations. We launched the Call Centre Executive Forum to provide senior call centre professionals with an efficient and effective intimate business forum in which to source new products and services, learn from industry experts and network with their peers. We’re extremely pleased that both delegates and suppliers believe their objectives for attending have been met and look forward to organising The Call Centre Executive Forum in 2006.”

Next year’s Call Centre Executive Forum will take place from 17-20 May 2006, again onboard the MV Aurora. For further information on this event, please visit or call Alison Branson on 020 7921 8503.


Notes to Editor:

About Richmond Events
The primary function of our events is to put buyers and sellers together at a senior level and to offer them the opportunity for strategic thinking, to catch up on the latest developments and to network with peers. For most of the industries that we serve, the Richmond event has become the most important gathering of the year.

We originally developed the concept in 1989, when we were part of Emap plc, to address the shortcomings of conventional exhibitions. It is our view that as the world gets busier it becomes increasingly difficult, but no less important, to meet people face to face. We believe that our format is currently the most time efficient style of event in the market place and the very high level of re-bookings that we enjoy, demonstrate the value that our customers derive from participation.

About CMP Information
CMP Information is the UK-headquartered professional media division of United Business Media plc.

Operating in the UK, Asia and Europe, CMPi provides creative business media solutions to around 20 industry sectors. Its products, including magazines, exhibitions, conferences, awards, directories and websites, are targeted at business professionals across a range of markets; these include Building & Property, Healthcare, Entertainment, Travel, Agriculture, Print, Customer management & ATC.

Amongst its well-established brands are industry leading publications including Building, Pulse, Travel Trade Gazette, Building Design, Property Week, Music Week, and Chemist & Druggist. CMPi also has a number of leading directories, compendiums and information services such as the Building Product Compendium, Benns Media, The Knowledge and the Professional Series. It also has a number of exhibitions recognised as the pre-eminent events in their respective market sectors. These include CPhI, FIE, The Interiors Event, ACPO, International Fire Expo and IFSEC.

CMPi’s magazines reach over 660,000 readers directly through subscription; newsstand and controlled circulation, while over 330,000 business professionals and marketers attend its exhibitions each year. CMPi has approximately 1,000 employees around the world and in 2004, CMPi’s revenues totalled £159m and its profits were £33.6m

For further information, please contact:

Sarah Tanner
PR Executive
CMP Information

CMP Information Ltd|Ludgate House|245 Blackfriars Road|London|SE1 9UY
t: +44 (0) 20 7921 8522|m: 07730 679912|f: +44 (0) 20 7921 8549||||

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