AXS-One helps UK Travel Industry to drive down operating costs and improve customer service
AXS-One e-Delivery Service goes live, providing advanced electronic document delivery and online query resolution for tour agents and operators
Watford – 1 June, 2005 - AXS-One, a leading provider of high performance records compliance management solutions, today announced that its AXS-One e-Delivery Service is now fully operational and in use by the UK’s travel industry, including the four largest tour operators – First Choice, My Travel, Thomas Cook and TUI. The AXS-One e-Delivery Service is a hosted, managed service designed to capture and archive securely documentation generated by tour operators and travel agents and to generate and deliver confirmation invoices automatically.
Working together with the Civil Aviation Authority (CAA) and the tour operators, AXS-One’s e-Delivery Service was developed to simultaneously meet the CAA’s regulatory requirements while eliminating the printing, postage and storage costs created by the estimated 25 million paper invoices generated by ATOL (Air Travel Organisers Licence) bonded agents and operators every year in the UK. The Service improves customer service levels by reducing the time it takes to deliver confirmation invoices to holidaymakers to seconds, versus the delay of up to two weeks associated with traditional post, and by providing agents with 24x7 online access to client details such as booking reports, invoices, and other documentation.
As the regulatory body responsible for repatriation and claims management in the event of a company failure, the CAA has collaborated with AXS-One on the development of the solution to ensure it meets its strict regulatory guidelines. The service improves consumer protection by allowing the CAA to establish the whereabouts of UK holidaymakers within seconds should repatriation become necessary. During the service’s testing phase, the CAA commented in a press release:
“We recognise that the AXS-One e-Delivery Service provides licence holders with an opportunity to reduce their operating costs, without compromising the CAA’s regulatory requirements. After working for several months with AXS-One, and providing comment on the development of the service, we are pleased to confirm that it meets our requirements for use by ATOL holders.”
Over the past five months, the AXS-One e-Delivery Service, which is provided at no cost to travel agents, has been tested extensively by the CAA, tour operators and travel agents to ensure that the system meets their specific needs. The moment a tour operator confirms a holiday booking or makes changes to an existing booking, the details are sent to the AXS-One electronic archive. The system then automatically sends a message back to the agent confirming the details or amendments have been stored.
Jeanne Lally, head of sales at TUI commented, "AXS-One's e-Delivery Service for travel invoices is now live, marking the introduction of a highly successful, cross-industry partnership involving the top four tour operators. Working in conjunction with AXS-One we have delivered improved customer service and helped tour operators and travel retailers to save operational time and costs. Everybody in the travel business benefits from the AXS-One e-Delivery Service and in June over 4,200 agents will be live. I would encourage tour operators and travel agents who have not already embraced this initiative to find out more about what it can do for their business."
Debbie Bassett, Sales Consultant at Carlisle-based travel agent Dawson & Sanderson noted: "We are very happy with the AXS-One service. It is easy to use, means that we get our invoices much faster and can provider better service to our customers. There are no delays waiting for the mail to come, and nothing gets lost. Immediate, online access to an electronic archive saves us time and money when we need to view older statements or reprint an invoice - no more waiting in a telephone queue for ages to request an invoice; we just log on and print it ourselves, immediately."
The Service, which is hosted by MCI, went live in April and is currently used by First Choice, My Travel, Thomas Cook, Tui, Travelcare and over 1,200 independent agents.
“Not only does the AXS-One service help the travel industry to respond to the price and competition pressures it is currently facing, by reducing operating costs and improving customer service”, said Mark Donkersley, Managing Director at AXS-One UK, “but it also complies with regulatory requirements. The AXS-One e-Delivery Service has been very positively received by the industry because everybody in the holiday purchase value chain benefits from it - either in terms of savings, faster access to information or greater consumer protection. Through the electronic archive, the service proves that compliance requirements can be turned into a real business benefit.”
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Note for editors
The following companies have registered for the AXS-One e-Delivery Service as at May 2005:
o First Choice Holidays and Flights
o Island Cruises
o Unijet Holidays and Flights
o Panorama & Manos
o Style Holidays
o Thomas Cook Holidays
o Thomson Holidays
AXS-One Inc. (AMEX: AXO) is a leading provider of high performance Records Compliance Management solutions. The AXS-One Compliance Platform enables organisations to implement secure, scalable and enforceable policies that address records management for corporate governance, legal discovery and industry regulations such as SEC17a-4, NASD 3010, Sarbanes-Oxley, HIPAA, The Patriot Act and Gramm-Leach Bliley. AXS-One's award-winning technology has been critically acclaimed as best of class and delivers digital archiving, business process management, electronic document delivery and integrated records disposition and discovery for e-mail, instant messaging, images, SAP and other corporate records. Founded in 1979, and headquartered in Rutherford, NJ, AXS-One has offices worldwide including in the United States, Australia, Singapore, United Kingdom and South Africa. For further information, visit the AXS-One web site at http://www.axsone.com.
AXS-One, the AXS-One logo, "Access Tomorrow Today," AXSPoint, and TransAXS are registered trademarks of, and AXS-One Compliance Platform, AXS-One Retention Manager, AXS-One Rapid-AXS "The Records Compliance Management Company," e-Cellerator, AXS Desk, "AXS-One Collaboration FrameWorks," SMART, AXS-Link and Tivity are trademarks of, AXS-One Inc., in the U.S. All other company and product names are trademarks or registered trademarks of their respective companies
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