- Saves 30% of its IT services budget by moving off-site -
The Confederation of Business Industry (CBI) has agreed a new contract with Getronics to outsource its entire IT provision and management to a semi off-site arrangement. Under the terms of the £2m five-year agreement, Getronics will provide an off-site, outsourced, fully managed IT infrastructure for the CBI including service desk, hardware maintenance, network monitoring and support for 210 users from Getronics' Service Desk operation in Glasgow, together with a minimised onsite engineering presence.
The CBI expects to save around 30% of its IT services budget, whilst improving the quality of support and network monitoring by access to sophisticated networking monitoring software and a wider pool of Getronics staff. The change to off-site was achieved through a phased approach completed in May 2005.
The decision builds on a seven year relationship between the CBI and Getronics, formerly PinkRoccade, which had previously been supplying an outsourced, on-site service. Won in a competitive environment against three companies the key criteria included technical and personnel capabilities, level of service offered and potential risk. The CBI selected Getronics as it offered an excellent methodology and demonstrated strong knowledge of the CBI’s business drivers and issues whilst offering continuity of service, and flexibility to take full advantage of an outsourced model.
Cedric Kennedy, Finance Director at the CBI, said: “This is part of a strategy for planned evolution in IT at the CBI; the mission is continuously to enhance service whilst improving return on investment achieved. The recent availability of sophisticated yet robust network monitoring software means that we can now move to an off-site solution and thereby access a wider pool of experienced Getronics personnel. In addition, we can reduce operational risk by having a larger team at our disposal so sickness, holidays or staff departures do not affect business continuity.”
Some areas of the new agreement are already proving successful; in March 2005, network monitoring moved to Getronics and the CBI experienced improvements in fault prediction and resolution within a few weeks. Cedric Kennedy confirms: “The new network monitoring software means that any issues are picked up quickly and Getronics performs any necessary maintenance out-of-hours so there is no disruption to business.”
The Help Desk moved in January 2005. “Changes in procedure always involve a certain amount of disruption but users are adapting to the new processes easily. We hope to see some good improvements in the level of first time fix at the desktop resolution quite quickly,” said Cedric Kennedy. During the implementation phase the Getronics on-site support team will be reduced to three technicians and one part-time manager.
Evaluating the benefits of working with Getronics, Cedric Kennedy emphasises that the new contract offers Getronics the opportunity to elevate itself from simply being a provider of support services to the CBI to that of a strategic consultative partner. “We now engage in discussion with Getronics about the strategic development of our systems and how best to manage implementation,” Cedric Kennedy confirms. “It should offer significant advantages through the scale and breadth of resource and knowledge, offering a solution at a realistic cost.”
Clive Hyland, COO of Getronics UK said: “Outsourcing the day-to-day management of its desktop, server and data communications environments gives the CBI a way to achieve a fixed, predictable cost-base whilst freeing up resources. We are delighted to be deepening our relationship with the CBI through this latest agreement.”
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About the CBI
The CBI's mission is to help create and sustain the conditions in which businesses in the United Kingdom can compete and prosper for the benefit of all.
It is the premier lobbying organisation for UK business on national and international issues. It works with the UK government, international legislators and policy-makers to help UK businesses compete effectively.
For further information about the CBI, please visit www.cbi.org.uk
About Getronics UK & Ireland
Getronics is one of the UK's leading Information and Communication Technology (ICT) companies with over 2,000 highly-skilled employees. With the recent acquisition of PinkRoccade, Getronics is now the world's largest European-owned ICT service provider with over 30 subsidiaries globally and revenues of €3bn. The company specialises in the financial services, retail and telecommunications markets.
Through integration and infrastructure management services along with best practice consultancy and education, the company helps many of the world's largest organisations to maximise the value of their technology investment. Getronics UK clients include Alliance & Leicester, AXA Technology, Barclays, BT, Clarks, Dell, Derbyshire Building Society, Discovery Networks Europe, HBoS, T-Mobile, Thomas Cook, Superdrug and Woolworths.
For further information about Getronics UK and Ireland, please visit www.getronics.co.uk
For further information contact:
+44 20 8439 8200
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