15 June 2005
BASILICA EXPANDS IT HELPDESK OFFERING WITH SUPPORTWORKS FROM HORNBILL
Hornbill Systems, a leading provider of IT support and service management solutions, has today announced that Basilica Computing Limited is to expand its use of Supportworks. The new services supplied by Basilica will be aimed at the small to medium sized enterprises (SME) market. Supportworks, which is already used by Basilica as the basis for the global IT Helpdesk service it supplies to Regus, was selected for the new SME service for its adaptability and its impressive range of ‘out-of-the-box’ functionality.
Basilica has 30 concurrent licenses for Supportworks, which are used by 60 members staff, based at its head office in Letchworth Garden City, in Hertfordshire and at 12 locations overseas. The new service is currently supplied to four customers, with 10 more lined up to join in the coming months.
Paul Briggs, Service Delivery Manager at Basilica commented, “We have been using Hornbill’s Supportworks for over two years to support Regus, so it was the natural choice when we decided to extend our services to some of our other customers. Supportworks is ITIL compatible, which helps us to streamline processes automatically, speeding up our service delivery. The reporting is very easy to use, and enables us to monitor each client to ensure that they are receiving the best possible service and that any issues are tackled in a proactive manner.”
Gerry Sweeney, Managing Director at Hornbill said, “Supportworks has been designed to provide a highly configurable IT Services and Support platform. However, the flexible nature of Supportworks means that it is delivered with standard functionality that goes at least 85% of the way to meeting most organisations’ requirements. This policy of delivering products that enable our users to ‘hit the ground running’ has won us many new clients, and we are delighted that Basilica will be extending its use of Supportworks for this very reason.”
For more information about Hornbill’s IT Service and Support Solutions, please visit www.hornbill.com
NOTES TO EDITORS
Basilica Computing Limited is a service focused solutions provider specialising in HP, IBM, Oracle and Microsoft infrastructure technologies. The company prides itself in providing first class services and support for its clients.
Basilica employs over 190 staff and had a turnover of over £63million in its last financial year. Basilica has regional sales offices in London, Reading, Birmingham and Glasgow, and its headquarters in Letchworth Garden City, Hertfordshire. In April 2005 Basilica acquired ITPartnerships Limited.
For more information please visit: www.basilica.co.uk
About Hornbill Systems
Hornbill Systems delivers market leading Service Management solutions that enable organisations to automate business processes and provide first class customer service. Drawing on a decade of experience, Hornbill has packaged a number of applications designed for rapid deployment within any employee or customer service support environment. Solutions are available for IT Service Management, Facilities, HR/Payroll, as well as a broad range of Business, Consumer and Citizen Response service desks. Hornbill’s foundation product, Supportworks ESP can address the individual requirements of multiple business units, significantly reducing costs by providing a consolidated Service Management solution.
In 2005 Supportworks won the HDI awards for “Best Business use of Support Technology” with Sharp Electronics and “Support Excellence Award for Smaller Helpdesks” with Camelot.
For more information about Hornbill’s solutions please visit http://www.hornbill.com/
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