Radio 4’s John Humphrys’ interviewing technique came under fire at the House of Lords yesterday. Is it really necessary to be so aggressive to get to the truth?
Andrew Bailey, communication consultant and co-author of the TalkWorks series of guides to effective face to face communication, doesn’t think so.
“There’s more to effective interviewing than aggressive questioning. Developing empathy and building rapport is more likely to break through the politician or businessman’s defense system – and get at the truth. The most successful conversations are dialogues.”
According to TalkWorks at Work, you can recognize a good communicator by the following traits:
• Good communicators do their best to make sure their conversations serve the interests of other people as well as their own.
• They ensure that both people take turns at being heard and understood and share the airtime.
• They provide other people with the room to get their points across and do not dominate the choice of topics.
TalkWorks and TalkWorks at Work were written by Andrew Bailey and Gerard Egan, and published by BT.
BT supports TalkWorks under the Education arm of the Better World programme. www.bt.com/education.
For more information or to interview Andrew Bailey please contact:
Anne Bailey – 01379 668 324 or 07788 953201 or email: email@example.com
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