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* Spend on VoIP systems and services will grow by over 17% per annum for the next five years, reaching EUR12 billion in Western Europe

* By 2010, 1.6 million corporate employees in Western Europe will only have a mobile phone handset as the use of desk phones declines

* However, enterprises cannot justify spend on VoIP outside the contact centre unless they need a new voice system anyway

CAMBRIDGE, UK, 28 July 2005 – 32 million corporate employees across Western Europe will be connected to a voice over Internet Protocol (VoIP) system by 2010, according to a new report – VoIP versus Mobile: forecasts for the future of enterprise voice’ – from Analysys, the global advisers on telecoms, IT and media (

According to Analysys, spend on VoIP systems and services will grow by over 17% per annum for the next five years, reaching EUR12 billion in Western Europe and, by 2010, 1.6 million corporate employees in Western Europe will have discarded their traditional fixed office phone and have only a mobile phone handset.

“New technologies and novel approaches are causing fresh disruption in the enterprise voice market as vendors attempt to deliver the new ultimate goal of enterprises: to reach anyone, anytime, anywhere,” says Margaret Hopkins, the report’s author. “VoIP has become the de facto future of voice systems, and, consequently, vendors are ceasing development of the older TDM (time division multiplex) systems.

“VoIP systems allow users of softphones to have their office phone wherever they plug in their laptop, and mobile solutions, including email and smart phones, can now behave as if they are extensions on the company’s private telephone network (PBX),” adds Margaret Hopkins.

However, says Analysys, enterprises cannot necessarily justify spend on VoIP outside of the contact centre unless they need a new voice system anyway. “Existing TDM equipment cannot compete with the new features but it works adequately for most situations. It is only in the contact centre, where performance is closely monitored, that upgrading to VoIP can be justified,” adds Margaret Hopkins.

The new report looks at the drivers of change in the enterprise voice market, and the convergence of fixed and mobile solutions. Overall, spend on enterprise voice systems and services is expected to fall at the rate of about 1.3% per annum, with VoIP and mobile spend growing at the expense of TDM. (Chart available to journalists on request).

“Deployment has started of ‘mostly-mobile’ systems, in which almost all employees use mobile phones for all voice communications,” says Hopkins, “In effect, new ‘mostly-mobile’ systems are VoIP systems in which there are no IP handsets – thus eliminating one of the big costs of migration to VoIP.”

The new report examines the current state of enterprise voice systems. It details the improved functionality VoIP and mobile systems can bring and includes case studies of corporate voice networks to show how far this functionality meets the communications managers’ needs. The report contains forecasts of spend on fixed and mobile voice services, equipment, management and connectivity for European enterprises of 20–499 and 500+ employees for 2005 to 2010.

The report is available to purchase online at, priced at GBP1700 (approximately EUR2450). For more information, telephone Analysys on +44 (0) 1223 460600 or email

About Analysys (

Analysys provides strategy and management consultancy, information services and start-up support throughout the telecommunications, IT and media sector. Our firm grasp of market dynamics, our distinctive combination of creativity and rigour, and our renowned objectivity enable us to consistently exceed the high levels of quality and innovation which our clients expect. We have over 160 staff in offices in Cambridge, London, Madrid, Milan, Paris, Singapore and Washington DC, and work with associates in Auckland, Melbourne and Vancouver.

Recent reports include:

* VoIP versus Mobile: forecasts for the future of enterprise voice (June 2005)
* Fixed–Mobile Substitution and VoIP: forecasts for the battle for mass-market voice (June 2005)
* The Future of MVNOs in the 3G Era (May 2005)
* The Telco Product Portfolio beyond 2010 (May 2005)
* The Telco Organisational Structure beyond 2010 (March 2005)
* The Western European Mobile Market: trends and forecasts 2005–2010 (March 2005)
* Product and Service Opportunities from Short-range Wireless Technologies (March 2005)
* Wireless over VoIP: technical and commercial prospects (February 2005)
* Billing for Mobility: strategies for convergent charging (February 2005)
* The World’s Top Ten Wireless Services (January 2005)
* Retaining Customers and Minimising Churn: strategies for mobile markets (December 2004)
* The Business Case for Carrier Migration to VoIP (December 2004)
* Pushing Beyond the Limits of 3G with HSDPA and Other Enhancements (December 2004)
* The Role and Impact of WiMAX and Proprietary BWA (November 2004)
* Making a Success of the Mobile Content Value Chain (November 2004)
* Viable Business Models Point to Big Opportunities for Public WLAN (October 2004)
* Emerging Business Models in Voice: the impact of Skype and other private VoIP applications (September 2004)
* TV and Video Services on a Mobile Phone: the killer application for 3G? (September 2004)
* Delivering High-speed Mobile Internet/Intranet Services: the role for 3G and public WLAN (August 2004)
* The Business Case for Broadband Entertainment (July 2004)
* Western European Fixed Telecoms Markets: forecasts 2004–2009 (July 2004)

Media contact (for author photography, executive summaries and interviews)

Louise Nunn/Mark O'Rielly
Tel: +44 (0)1223 460600/ +44 (0) 7917 760 323

This press release was distributed by ResponseSource Press Release Wire on behalf of Martin Brooke Associates in the following categories: Computing & Telecoms, for more information visit