MAKO ITS an efficient and effective issue tracking and logging system for small to medium sized business.
FOR IMMEDIATE RELEASE (eData Online Systems, UK – 20th October, 2005) – eData Online Systems Ltd., a specialist online development company, today announced the release of their newest product – the MAKO Issue Tracking Systems (ITS). MAKO ITS is a feature rich browser based issue tracking system that helps companies manage and action the issues and calls made by customers.
MAKO ITS gives companies the ability to track all issues/calls from inception through to closure, in a manner that is in accordance with the terms and conditions of support agreements entered into with customers (i.e. SLAs) Because MAKO ITS is browser based the issues can be accessed remotely anywhere anytime and the ability to store and retrieve data in minutes gives a significant advantage for staff and customers.
Amco FM Limited is a specialist ‘Break-fix’ servicing company working with many medium to large companies throughout the UK. Ami Abhi, Managing Director for AMCO FM said “Giving our clients a quality service and experience has always been paramount for us, working closely with eData, they have developed a system that enables us to manage the process from initial call-out through to efficient closure of issues – improving not only our own operational efficiencies but also enhancing the level of service we offer to our customers”.
MAKO ITS Features:
· Full Issue and incident logging details (incl allocation, time/date, description, call stack info etc)
· Assess availability of engineers out in the field
· Progress issues (close time/date, status, update, reports etc.)
· Reporting and graphing (site performance, billing etc)
· Contract management i.e. financials, associations, dealers, emails renewal dates etc)
· Flexible and user definable custom fields
· Secure Client login to view issues and history online
· Primary site management e.g. (site and contract details, equipment schedules, SLAs and billing)
“Companies today need to offer a quality service to their customers, but the reality is that they are often working with fewer staff and resources. With the ease of use and accessibility of browser-based applications such as MAKO ITS, companies today can achieve a quality service regardless of whether the projects are minutia or critical – the key to offering a quality service is how companies manage the whole process from initial call through to closure of a problem.” Said Debra Wilkins, Reseller Manager for eData Online Systems.
About eData Online Systems
Founded in 2001, eData Online Systems specialises in developing browser-based applications for the online world. Providing content managed websites, CRM and Online Booking systems that enable companies to better manage and control their business. eData Online Systems is headquartered in St Albans, Hertfordshire, UK and is a subsidiary of Masterbill. For more information on the company and its products, visit www.edataonline.co.uk.
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