Storacall Voice Systems has just added the new VoisMerge CRM utility to the VoiStore range of telephone call recorders. VoisMerge combines users CRM data with the Voistore call recording data enabling users to search for calls based on a range of criteria from their own data. For example, calls can be tagged with client name, company name and postcode, enabling users to search for calls for a particular client or company or postcode. So instead of just searching on extension, dialled number or date, the search criteria can be expanded to include any predefined client attributes stored in a CRM database
Because the Voistore has a true web-based interface, administrators, reviewers and agents simply require a browser and the appropriate security password to access call recording playback. Local access via the company LAN can be expanded to include access from any location globally via the Internet. Specific recordings can be easily located with VoisMerge and instantly replayed
The system supports trunk-side, extension-side and IP recording in virtually any communications environment as well as integrating with a wide range of PBXs, ACDs, Turrets and CTI Middleware. Voistore allows for the creation of hybrid systems mixing ISDN, analogue, IP Voice, trunk and extension recording - a unique capability, which allows the protection of investment in legacy systems while at the same time supporting emerging technologies
VoisMerge is designed to provide solutions in challenging environments including call centres and customer support operations and is particularly suited to multi site applications. A full information pack is available from Storacall on 01932 710710 or by emailing firstname.lastname@example.org
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