Innovative Solution Aligns Customer Processes, Accelerates Customer Service and Slashes Costs
BELLEVUE, WA - April 20, 2006 - Onyx® Software Corporation (NASDAQ: ONXS), a worldwide leader in customer management solutions for the enterprise, today announced the immediate availability of Advanced OPM (Onyx Process Management).
Onyx Process Management—a robust and flexible business process management platform announced in April, 2005—enables customers to rapidly automate and manage customer-facing processes using business rules and cross-platform integration technology.
Businesses everywhere use online forms for many of their most critical customer management processes, but have struggled with the cost and complexity of developing customized electronic forms. Advanced OPM allows them to rapidly design and implement custom forms with integrated process workflow and business rules. This enables companies to align their people with their customer-facing processes and systems, resulting in faster customer response time, fewer errors, greater business agility, and lower development and process cycle costs.
“Business Process Management (BPM) enables a company to describe its critical business operations so that they can be deeply customized. Being able to deeply customize customer-facing business operations enables a company to differentiate itself as a strategic advantage in a highly competitive market,” said Tom Dwyer, Yankee Group research director.
Advanced OPM, the latest addition to the Onyx Process Management portfolio, makes it easier to automate customer-facing processes of all kinds, such as new customer account origination, order entry, customer support, and other workflow-based process. Onyx’s Advanced OPM enabled one financial services customer to slash the time required to manage the credit card enrollment process by more than 99%, from 3-5 days to 15-20 minutes, allowing them to reduce costs while driving substantial increases in customer acquisition rates.
“Over the past year, Onyx has quietly become a leader in delivering customer-focused process management capabilities,” said Todd Chambers, Onyx chief marketing officer. “Advanced OPM extends the reach of our process technology to create business processes that include the human factor. The resulting acceleration in the ability to quickly create and deliver new customer-focused services, coupled with striking reductions in costs, are compelling reasons for enterprises that care about competitive advantage to take a new look at Onyx.”
About Onyx Software
Onyx Software Corporation (NASDAQ: ONXS) is a worldwide leader in customer management and process software for mid and large size enterprises. Onyx provides flexible solutions that enable organizations to automate, manage, and evolve their customer processes quickly and cost-effectively for strategic advantage. By providing an integrated suite of customer process automation applications encompassing customer management, process management, and analytics capabilities, Onyx enables enterprises to reduce costs, increase productivity and grow revenue. Major companies are aligning their customer-facing departments and managing their customer processes with Onyx software – companies such as Amway Corporation, Mellon Financial Corporation, The Regence Group and State Street Corporation. More information can be found at (888) ASK-ONYX, firstname.lastname@example.org or http://www.onyx.com/.
This press release contains forward-looking statements, including statements about the potential reaction by customers and prospects to industry consolidation and our expectations for future financial performance.
Forward-looking statements are based on the opinions and estimates of management at the time the statements are made and are subject to risks and uncertainties that could cause actual results to differ materially from those anticipated in the forward-looking statements. The words “predict,” "believe," "expect," "intend," "anticipate," variations of such words, and similar expressions identify forward-looking statements, but their absence does not mean that the statement is not forward-looking.
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Factors that could affect Onyx's actual results include, but are not limited to our ability to attract new customers, our ability to
close opportunities currently in our sales pipeline, the market adoption of, and customer satisfaction with, our product offerings, our ability to achieve the benefits from the investments we are making in our business, our ability to retain customers on our maintenance and product support program, the expansion of our partner network and the ability of these partners to effectively sell our products and the "Important Factors That May Affect Our Business, Our Results of Operations and Our Stock Price" described in our annual report on form 10-K and our quarterly report on form 10-Q and other filings with the Securities and Exchange Commission which are available on our investor relations home page at www.onyx.com/investors.
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