Converso selected as regional finalist
Southend, UK, 28th April, 2006 - Converso Contact Centres Ltd has been selected as a finalist for the “Small to Medium Sized Business of the Year 2006” as part of the National Business Awards. Short-listed for the South East Region, the Southend-on-Sea based outsourcer provides customer contact solutions for some of the UK’s best known “blue chip” companies and government departments. Its business has grown by a factor of 10 in three years and is now recognised as one the UK’s leading outsourcing companies.
The award is jointly sponsored by Orange and AXA Insurance and is open to organisations with less than £10 million turnover in their last financial year. The Award will go to the company that best demonstrates significant growth and innovation in its market sector, under-pinned by a strong financial performance. The award winner will be announced at a gala dinner on the 13th July 2006 and will then be put forward for the nation-wide event being held in November.
Director at Converso Contact Centres, Dino Forte, comments on reaching the National Business Award’s regional final, “We are delighted that the efforts of our management and staff have been recognised with the nomination for this prestigious award. Converso is essentially a people-centred business and employ over 290 staff at our offices in Southend. The fact that we have managed to grow the business significantly over the last three years whilst continually fending off stiff competition from contact centres based overseas, where the lure of low operational costs is a constant threat, is a testament to the professionalism and effort that our staff has delivered to our growing customer base.”
Forte continues, “We have been successful in beating “offshore” competition by investing heavily in innovative technology solutions which has made our operation far more efficient. This has enabled the business to stay price-competitive, whilst offering a higher level of service, value and return on investment for our customers.”
Converso Contact Centres Key business achievements:
· Turnover has grown by factor of 10 in three year period
· Now employing nearly 300 people
· Invested heavily in re-branding and technology to support new business model that would focus more on inbound telemarketing services
The National Business Awards is a completely independent programme recognising business excellence across all vertical markets, embracing businesses of all sizes and all ages. Entrants are judged on specific category criteria underpinned by the programmes values of success, innovation and ethics. The National Business Awards are supported by forward-thinking organisations that have a desire to recognise best practice, innovative business processes, and overall business success.
Every single company entering the awards programme benefits from being able to take an inward view of their organisation - this is often the first time a company has taken the time to evaluate how successful it has been.
Established in 1997 as Response Track Ltd, the seasoned telemarketing specialist changed its name to Converso Contact Centres in 2003 and provides both inbound and outbound call handling. The company’s well-trained, highly motivated and friendly staff are an all-important first point of contact for its customers and are backed up by a virtual call centre - a sophisticated blend of people skills and advanced computer and telephone integration. The company services a range of industries including finance, utilities, public sector, manufacturing, leisure, IT & telco, retail and the arts.
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