Newbury — 18 July, 2006 — Exony today announced that its technology has been selected by Microsoft Corp. to assist in providing a more personalised, consistent and predictable service experience for customers and partners.
Exony Reporting and Analytics allows Microsoft’s global call centre management to monitor how calls are routed in real time, enabling rapid response and manual intervention where needed to provide customers with a seamless experience.
Phil Sweetland, Vice President of Sales for Exony, said: “As the leading provider of interaction intelligence products for large scale, virtualised contact centres, Exony is delighted to be supporting Microsoft in the evolution of its call centre infrastructure. Exony uniquely understands the challenges of efficiently managing global and virtualised customer contacts, involving distributed human and technology resources. Our products empower business users at multiple levels of the organisational hierarchy to proactively manage their resources in order to improve business agility, reduce costs and strengthen customer experiences.”
Michael Culleton, a director in the Microsoft Customer Contact team, said: “We selected Exony because of its leadership and experience in contact centre reporting and analytics. Exony’s unique partitioning capability enables Microsoft to securely share relevant operational data throughout our organisation and with our vendor partners in order to continue to enhance the customer experience.”
Exony is a recognised leader in “Interaction Intelligence” – the use of key business and customer data to improve the overall customer service experience - through its many enterprise contact centre deployments and partner engagements.
Exony specialises in software solutions for customers in the finance, technology, service, retail and government sectors, with a particular focus on improving customer contact performance through enhanced management of the virtualised enterprise.
Exony's partner network of leading international service providers and systems integrators deliver its range of products and services as part of a range of holistic solutions for enterprise customers.
For more information visit www.exony.com
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