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LONDON, 8 August 2006: The outstanding finalists for the European Call Centre Awards have just been announced recognising the best of the best in Europe’s contact centre industry. The annual awards ceremony, organised by CCF Magazine - the UK’s no. 1 customer contact title – has become the most prestigious event on the industry’s social calendar. The European Call Centre Awards takes place alongside Call Centre Expo on 3 October 2006 at Birmingham’s Hilton Metropole.

The European Call Centre Awards – sponsored by Garlands Call Centres - salutes the excellent and innovative work done within the customer contact community though out Europe. The impressive shortlist recognises both industry and individual achievement and contribution in such categories as Best Use of Technology within a Contact Centre, Best Contact Centre Culture, Team Leader of the Year, Best Global Strategy and, of course, European Call Centre of the Year. First Direct is leading the field with ten nominations, while Lloyds, Sitel, Carphone Warehouse, LEGO and AXA Lite all received multiple nominations.

“The awards are a real boost for the industry,” explains Claudia Hathway, editor of CCF. “An independent panel of judges worked through a record number of impressive entries. Each shortlisted centre will be personally visited and evaluated by members of the judging panel, giving the awards programme an integrity and professionalism that CCF is proud to be a part of.”

The European Call Centre Awards is the most prestigious night out of the call centre social calendar, the back-tie affair will be more exclusive than ever as numbers are limited this year to just 1300. A top comedian will compere the fun-filled evening while music and dancing will go on late into the night.

For more information visit:

European Call Centre Awards Finalists:

Accor Customer Contact Centre
Alliance & Leicester Commercial Bank
Associa Limited
AXA Life
British Gas Business
buw Unternehmensgruppe
Capita BBC Information
Competence Call Center
CPM United Kingdom Limited
D+S europe AG - Kabel Deutschland GmbH
EDF Energy
Enterprise Rent-A-Car UK
first direct
Future Travel
Gallions Housing Association
Garlands Call Centres - Vodafone Quality Team
Global-Bilgi A.S
Hertz Europe Service Centre
Homeserve GB Ltd
Ion Group Ltd - Fiat Auto UK
Kingston Communications Contact Centres Ltd - Powergen
Leeds City Council, Customer Services
LEGO Group
Lloyds TBS Business Banking, Dudley
Lloyds TSB, Dudley
Lloyds TSB, Sunderland
London Borough of Barking & Dagenham
London Borough of Islington
Merchants Limited NL
Mondial UK
National Rail Enquiries / Ventura / BT
Northern Ireland Electricity, TFCC and Eckoh
P&O Ferries Ltd
Parcelforce Worldwide
Portman Building Society
Premier Travel Inn
RBS Credit Cards Operations - Southend
Sage (UK) Ltd
Sandwell Metropolitan Borough Coucil
Screwfix Direct Ltd
SITEL Iberia
SITEL Iberia - Endesa
SITEL, Paris
SITEL, Sevilla
Telecom Service Centres (TSC) - Vodafone
The Camping and Caravanning Club
The Carphone Warehouse
T-Mobile Deutschland
Toyota Financial Services
Vodafone, Cheshire
Vodafone / Conduit

- Ends -

Notes to Editor:

· Photography of the Call Centre Expo 2005 is available upon request. Please either contact Joni Watson on 020 7921 8522 or email with details of your requirements.

About Call Centre Expo

Since its launch in 1999, Call Centre Expo has achieved extensive growth in both visitor and exhibitor figures to become Europe’s leading customer contact event. Call Centre Expo is Europe’s leading exhibition and conference for the call and contact centre industry. Call Centre Expo takes place on the 3-4 October 2006, NEC Birmingham.

About CMP Information

CMP Information is the UK-headquartered professional media division of United Business Media plc.

Operating in the UK, US, Asia and Europe, CMPi delivers business media solutions to a number of industry sectors. Its products including magazines, exhibitions, conferences, awards, directories and websites are targeted at business professionals across a range of markets; these include Building & Property, Healthcare, Entertainment, Travel, Agriculture, IT & Games and Print.

Amongst its well-established brands are industry leading publications including Guitar Player, Building, Pulse, Travel Trade Gazette, Building Design, Property Week, Music Week, and Chemist & Druggist. CMPi also has a number of leading directories, compendiums and information services such as the Building Product Compendium, Benns Media, The Knowledge and the Professional Series. It also has a number of exhibitions recognised as the pre-eminent events in their respective market sectors. These include CPhI, FIE, The Interiors Event, ACPO, International Fire Expo and IFSEC.

CMPi’s magazines reach over 1.3 million readers directly through subscription, newsstand and controlled circulation, while over 250,000 business professionals and marketers visit its exhibitions each year. CMPi has approximately 1,000 employees and in 2003, CMPi’s revenues totalled £135m and its profits were £25.3m, providing around 25% of UBM’s group operating profits.

This press release was distributed by ResponseSource Press Release Wire on behalf of CMP Europe in the following categories: Consumer Technology, Personal Finance, Business & Finance, Computing & Telecoms, for more information visit