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All-in-one contact center solution praised for flexible IP functionality, low cost of ownership and ease of use for both single & multi-site operations

Oklahoma City, Oklahoma, Manchester, UK September 14th, 2006 - Amcat, a global leader in customer care & interaction solutions has won a TMC Labs Innovation Award for its product Contact Center Suite described as “a comprehensive call center solution that offers IVR, ACD, CTI, workforce management, predictive dialing, voice recording, multichannel contact (e-mail, fax, SMS, Web) and IP contact center functionality all rolled into one.”

TMC’s reason for choosing Amcat’s Contact Center Suite was based on a clear focus to provide companies involved in customer contact with a straightforward migration path to IP customer contact management. The benefits of IP-based customer contact are lower cost of ownership, reduced maintenance and the ability to offer more specialized customer services in a single or distributed environment. According to TMC Labs, “Focused on the small to medium-sized enterprise (SME) and call center market, Amcat provides an excellent solution for the fastest-growing and largest marketplace for customer contact solutions.”

Amcat provides all the elements necessary for IP customer contact including a soft IP-based PBX, a SIP soft-phone, a web-based agent desktop application, and a choice between Aculab and Dialogic IP hardware and IP functionality built into its ACF (Amcat Communication Framework) software engine.

TMC labs was impressed that Amcat offered a choice in IP connectivity hardware. “Amcat is unique in that it offers a choice in IP hardware supporting both the Intel IPLINK IP and the Aculab Prosody X product lines. The Prosody X product is ideal for organizations with contact centers in different countries or continents because it is not tied to a specific communications protocol. Under a cost-free license, it includes signaling protocols for VoIP (SIP, H.323) and for TDM including DPNSS, Euro ISDN, NI-2, Q.SIG and SS7.”
The TMC Labs Innovation Awards are now in their seventh year, and recognize innovation being brought to market in the contact center space to improve training, increase morale, reduce turnover, increase efficiency and reduce infrastructure software and hardware costs. The TMC Labs Innovation Award’s sole purpose is to distinguish products and services that have unique features and that often help to carve out a new market niche or start a trend. This award is also about recognizing products and services with creative and ground-breaking features their competitors’ solutions often lack.

For further information visit www.amcat.com

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Editor’s Notes:

About Amcat:

Amcat™ is a leading provider of contact center solutions that helps employees delight customers. With Amcat’s IP-based contact center platform, organizations can guarantee that each customer contact is an intelligent, productive contact, increasing employee morale and customer satisfaction. The Amcat customer contact platform ensures that companies align their entire organization around customer care, providing better service at lower cost. As a result, companies profit from better customer acquisition and retention metrics, and ultimately, more revenue and profit. Today, Amcat is helping over 2,000 companies delight their customers while improving efficiency, increasing productivity and enhancing professionalism. That’s Amcat. Creating prosperous companies through better customer service. For more information visit www.amcat.com or call 1-800-364-5518.

Media Contacts:

Dudley Larus
Vice President, Marketing
770-981-5766
dlarus@amcat.com

Jane Moores
TTA Communications Ltd
Tel: 00 44 (0) 845 658 0120
jmoores@ttauk.com

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