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For immediate release
London, 9th October, 2007

‘Guaranteed response times’ is seen as biggest advantage to outsourcing IT support says new research from Connect

Connect, the IT support company for SMEs, today released new research showing that 44% of UK SMEs believe that guaranteed response times is the most important benefit to companies outsourcing IT. The research, which polled 200 IT managers and directors, found that the second most important benefit was ‘allowing the in-house IT team to concentrate on bigger, “strategic” issues’ (30%). For larger companies (51-250 staff) this was seen as the main advantage by almost half those interviewed - 49%.

The traditional rationale for outsourcing – reduced costs - was only fourth in the list of reasons to outsource. In contrast the single biggest concern was loss of control 56%, cost over-runs 43% and slower response times 34%.

Mark MacGregor, Chief Executive of Connect, said, “For many firms, the decision to outsource IT to an external company can be a difficult one. Although there are clear benefits, many organisations are concerned about losing control of their IT. What is evident from our research is that increasing the speed of response to reduce downtime is becoming ever more important. For most businesses, even a few minutes without a working IT network can be hugely expensive. That is why they are looking to external IT companies to guarantee response times.”

The other key issues identified by the companies surveyed related to staff and costs:
• 25% cited more reliable and professional staff as a major benefit when using an external company to provide helpdesk or on-site IT support;
• 24% believed that reduced cost, traditionally seen as a key benefit of outsourcing, was one of main advantages with a further 23% believing that being able to fix the price of IT support was a key benefit.

MacGregor continues, “The research has identified opportunities for IT service providers. It is evident that firms expect a rapid response to IT problems and a no-surprises pricing strategy when it comes to their IT. The fact that external IT staff are deemed as reliable and professional is a testament to standards now being achieved across the industry.”

About Connect: Connect has been providing IT support to a range of small and mid sized companies since 1993. The company has grown rapidly and now has over 300 different clients across the UK and abroad. Connect provides a variety of IT services including helpdesk and on-site support, project management and business continuity. The company is based at Canary Wharf in London with on-site engineers based at different locations across the world.

For further enquiries please email or visit the web at

The survey was conducted by Vanson Bourne on behalf of Connect in February and March 2007. The research company questioned 200 IT Directors and Managers from companies and organisations ranging from 5 to 250 employees across the UK.

Press / Media enquiries please contact:
Nick Bolshaw / Suzy Fish
PR Consultant to Connect
Rostrum Communications
020 73922632

This press release was distributed by ResponseSource Press Release Wire on behalf of Rostrum Communications in the following categories: Business & Finance, Computing & Telecoms, for more information visit