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In a contract to run over five years, Northgate will provide Leeds City Council with a new master data management service, providing a unified real-time view of the customer, gathered from data held across a range of other council systems.

The contract will include consultancy, advice, project management and support and the provision of the Initiate Citizen™ solution which enables local authorities to combine data held across a multitude of corporate and departmental IT systems into centralised master records.

The aim is to provide better quality data which provides the council with an overview and history of individual citizens’ needs and requirements.

Leeds City Council will focus on developing and using a customer master index to meet business requirements for a single view of the customer and to support further council partnership working.

Leader of Leeds City Council and executive member for ICT services, Councillor Mark Harris, said,

“We are committed to delivering accessible services to all our citizens and to do this we must ensure that we hold the highest quality data about our citizens to inform the identification of citizen need and the delivery of proactive and personalised services.

“This project will enable us to reach out to citizens who the council have been less successful in engaging with and we are delighted to be working with Northgate.”

Joe Bradley, Managing Director of Local Government & Social Housing at Northgate Public Services, said:

“We welcome the opportunity to work with Leeds City Council and to use our relationship with Initiate to help deliver excellence in data management. Accurate and joined-up information is the foundation stone on which citizen-centred services can be delivered, and we believe that increasing emphasis must be placed on improving data quality if we are to meet the needs of a diverse and changing population.”


For more information:

Fellows’ Associates:

Kathy Sutton 020 7849 3403; 07966 890401;
Naomi Stevenson 020 7849 3508; 07966 890403;

This press release was distributed by ResponseSource Press Release Wire on behalf of Fellows Associates in the following categories: Business & Finance, Public Sector, Third Sector & Legal, Computing & Telecoms, for more information visit