Çedilla Systems, one of the UK’s leading providers of Microsoft Dynamics-based software solutions, and part of Qurius NV, has announced that it has supplied and installed a Microsoft Dynamics CRM based system for Genesis Communications, formerly part of the Dixons Stores Group.
Genesis is the UK’s largest independent business mobile and data service provider with in excess of 28,000 business accounts and 125,000 handset subscribers, and a business dating back more than 10 years. It has partnerships with leading manufacturers and network providers.
Genesis will use the Microsoft Dynamics CRM solution to consolidate all of its new business and sales information. This information was previously scattered across Genesis’s multiple UK sales territories and regional sales consultants. Çedilla has given Genesis a centralised system that will enable a more efficient and effective use of this information.
Genesis also has ambitious growth plans concerning acquisition of new customers and the provision of a growing portfolio of services – the new CRM solution will be a key factor in achieving these goals.
Adam Spurr, Sales & Marketing Director at Genesis Communications, explained the selection of Microsoft Dynamics CRM from Çedilla: “We understand the importance of working with information and quickly concluded we needed a system that would manage all contacts, appointments, tasks centrally. But we also needed that system to be easy to work with – a familiar environment, which made Microsoft Dynamics CRM a clear choice thanks to the way it integrates with other Microsoft applications, particularly Outlook. Çedilla were chosen because they are a locally-based Microsoft Certified Gold Partner, which is an important factor when working on business-critical projects such as this.”
The system delivered by Çedilla will support Genesis as it continues to grow and has been tailored to manage sales pipeline requirements unique to Genesis and the telecommunications industry. It also allows for existing mobile devices to be used, with all relevant data available to be synchronised to employees’ handhelds.
Andrew Nevitt, Çedilla System’s Marketing Manager, was closely involved with the implementation. “Working with Genesis has been extremely rewarding for us, and we are confident we have delivered a solution that will deliver real business benefits for years to come. Çedilla has been one of the UK’s top Dynamics NAV partners for many years, and now we are delighted to be demonstrating our capabilities with Microsoft CRM through the work we have undertaken for Genesis. Since becoming part of the Qurius Group, Çedilla now has the ability to manage and support Microsoft Dynamics CRM projects, not just throughout the UK, but also in most major European countries,” he said.
Çedilla is a Microsoft Gold Certified partner for Business Solutions and ISV, staffed by certified professionals dedicated to providing customised solutions, training and support services. Çedilla Systems Ltd specialises in the development and implementation of tailored business software solutions for small to medium sized businesses in the UK. Çedilla’s success has been built on the powerful Microsoft Dynamics NAV (formerly Navision) software range, an ERP software package from Microsoft Business Solutions, which is sold and supported in 108 countries worldwide.
Qurius provides architecture, realization and systems management of Microsoft technology based business and IT solutions, including infrastructures. Qurius has over 725 staff members; its headquarters are located in Zaltbommel, the Netherlands. Its offices in Belgium, Denmark, Germany, Italy, the Netherlands, Norway, Spain, Sweden and the United Kingdom serve over 1,700 clients. Qurius has been publicly listed on Euronext Amsterdam since 1998. On 18 December 2006, Qurius’ shareholders authorized the merger with Watermark, which created Europe’s largest Microsoft Dynamics partner.
Hayley Roberts/Sean Fleming, Clarity PR
Tel: 0870 950 9670
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