London, UK, 22 January 2008 – itlab, the UK’s fastest growing SME IT services company, announces today that it has appointed Ben Woodhouse as Client Services Director. The position has been created to support itlab’s aim to become the UK’s best B2B Services Company in any sector, not just IT. Ben’s role is to create and maintain true customer growth and retention through Service Obsession™.
Dom Monkhouse, Managing Director, itlab, says of the appointment, “I am delighted that Ben is joining itlab, he brings tremendous experience which spans client retention, helping businesses grow rapidly and a vision of service excellence. He will be invaluable at establishing continued client relationships based on a deep and wide understanding of each and every clients’ businesses.
Service Obsession™ is the underlying foundation of every communication itlab has with it’s clients. It achieves this by having the right people in the right place to deal with customer interactions and ensuring every process is as efficient and streamlined as possible.
Prior to joining itlab, Ben worked for almost 13 years in the business process outsourcing industry, holding various senior roles, working with some small businesses and some large global corporates. Most recently he was responsible for the creation and development of a shared services function for a global leader in business support services. This involved the re-centralisation of various large business units into one central shared service centre.
Ben Woodhouse, Client Services Director, concludes: “Creating and developing a culture of continued success is a primary objective for me. Client referrals are key to our growth and these are achieved by our service obsessed delivery model. It is also important for us to measure our progress and this is achieved using Net Promoter Scores. I look forward to being part of a company that really values it’s partnership with clients and which is in such a great position to generate insights that drive client growth.”
Notes to Editors:
IT Lab, founded in 1998, serves over 500 SME clients across London, the Midlands and the South West in all sectors. Priding themselves on what they term ‘Service Obsession™’, their mission is to transform IT from a drudging cost into a genuine competitive advantage for all clients. With IT Lab, it’s not all about the technology (though of course, they’re experts in all sorts of geekery!), it’s about providing a solution that is packed with Service Obsession™.
An IT department if you haven’t got one, more horse power if you do. IT Lab’s main support services consist of: Support 2.0, a strategic IT service for business; IT Lab Direct, a pay as you go IT support service; and IT manager support, offering additional support to clients who already have their own internal IT provision. Additionally they provide expert services in business applications, database/software development, CRM & ERP solutions, web development, advanced security solutions, internet connectivity and VoIP.
From their HQ in Farringdon, IT Lab deliver truly Obsessed™ service. They achieve this by hiring the right people, striving to create a mind blowing place to work and offering a constantly innovative range of services. To find out more about this unique culture visit http://www.itlab.com/service_obsession/.
For further information please visit: www.itlab.com or email Emily.firstname.lastname@example.org 00353851664255
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