Data Robotics Extends Support to 14 Countries in EMEA; Adds 19 New Languages
Mountain View, CA – April 1, 2008 – Data Robotics, the makers of Drobo, the world’s first storage robot, today announced it has expanded its support operations to 14 countries in Europe through a partnership with IsoTech-Service GmbH & Co KG (ITS.) A direct result of customer and partner demand, this expansion validates the company's commitment to providing a truly unique storage experience for every user – regardless of geographic location or language.
"This announcement shows that we care about our customers’ data and partner with some of the most successful companies in the industry to support them," said Geoff Barrall, CEO and co-founder of Data Robotics. "The industry recognition that Drobo has received since launching has created an overwhelming amount of global interest – and has generated a user base that is growing rapidly by the day. We are doing everything we can to keep pace with demand while continuing to achieve the highest levels of customer satisfaction attainable."
In addition to the United States and Canada, Drobo and DroboShare customers can now receive localized support in Austria, Belgium, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Spain, Sweden, Switzerland, and the United Kingdom. ITS’ extensive capabilities include support in 19 languages, in-country support phone numbers, and in-country mailing addresses for advance product exchange and depot repair.
"ITS covers 28 countries, meaning Data Robotics can easily expand support operations as demand and distribution numbers increase," said Thomas Blasius, President of ITS. "This partnership will fuel Data Robotics' international expansion with the newfound ability to leverage an increasingly large network of distributors, value-added resellers and partners."
Since the launch of Drobo last year, and the January 14, 2008 release of DroboShare, the company has gained a loyal following of customers and enthusiasts who have embraced it as the easiest-to-use, most expandable and safest multi-drive desktop storage array available. Drobo takes a step beyond data storage options widely available today by adding a layer of intelligence and configurability to simplify operations and give users more control of their digital assets.
International support is offered to all customers under a 2-Year Limited Warranty Monday-Friday 9:00 through 17:00 CET, excluding holidays. Support phone numbers for each supported country can be found at www.drobo.com/support.
About Data Robotics
Data Robotics – the makers of Drobo, the world's first storage robot – develops automated data storage products designed to ensure data is always protected and easy-to-manage. Unlike other storage arrays, however, Drobo uses patent-pending software that is designed for non-technical users who demand reliability without the complexity of RAID. Key features of Drobo include some of the most advanced automated features available – including self-monitoring, self-healing and an easy-to-understand visual status and alert panel.
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