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15 April 2008

After record year for new business and profit, Hornbill accelerates growth with new senior management structure

Hornbill Systems, a leading supplier of enterprise service desk support software, has appointed a new Client Services Director and created new strategic sales and marketing roles. Doug Pollock joins the company as Client Services Director, Patrick Bolger becomes Chief Marketing Officer and Graham Browne takes on the role of Vice President Sales EMEA. The company has seen an impressive 30% year on year growth rate since its inception in 1995, with 40% increase in revenues in 2007.

As Client Services Director, Doug will oversee all of Hornbill’s daily operations relating to the delivery of services to customers. This will include professional services, education and customer support services. With 22 years’ experience in the IT industry, Doug brings strong commercial and financial experience from a multi-faceted background, having worked in both tactical service delivery and strategic service definition and packaging as well as in project management, team management, sales and business management.

Before joining Hornbill, Doug held a variety of positions across UK, Europe and USA, working in different sectors including, finance, telco, retail and government with companies like Tertio, Siebel, BroadVision and Cambio.

Patrick Bolger, Sales and Marketing Director for Hornbill since 1998, takes on the new role of Chief Marketing Officer, enabling him to focus more on the strategic positioning and development of Hornbill internationally. Patrick heads the company’s marketing function globally, taking overall responsibility for the organisation’s strategic and product marketing activities. Through his involvement and experience in the industry, he helps shape the direction of Hornbill’s Service Management products.

Graham Browne joined Hornbill as Sales Manager in 2003 and is now promoted to VP Sales EMEA. This underlines Graham’s ability to build successful sales teams and now gives him the enlarged territory of EMEA, as Hornbill looks towards wider international markets.

On joining Hornbill, Doug Pollock commented, “Hornbill is at a very exciting point in its development. It is a well managed company that successfully combines the best attributes of a small company, where employees are flexible, approachable and care about their customers, with enterprise policies and procedures that ensure products are well developed and business processes run well. The company is strongly positioned for continued growth and I am looking forward to being a part of the team that makes that growth a reality.”

Gerry Sweeney, CEO of Hornbill Systems said, “Doug’s appointment highlights our continued focus on the most important area of our business, which is customer satisfaction. We have had a good track record so far, Doug’s experience and expertise gives us the capacity to effect positive change for the future growth of the company while continuing to improve on the way in which we serve our customers. The re-organisation and expansion of the management team demonstrates our commitment to continued investment in the growth of Hornbill, our products and services. Having an experienced management team with a strong strategic focus is vital if we are to fulfil our ambitious growth plans internationally and with the team now in place I feel we are well placed for our next stage of growth. Last year was a record year for Hornbill at all levels and 2008 is already looking stronger still, it’s a very exciting time for Hornbill at the moment.”



About Hornbill Systems

Hornbill Systems delivers market leading Service Management solutions that enable organisations to automate business processes and provide first class customer service. Drawing on a decade of experience, Hornbill has packaged a number of applications designed for rapid deployment within any employee or customer service support environment. Solutions are available for IT Service Management, Facilities, HR/Payroll, as well as a broad range of Business, Consumer and Citizen Response service desks. Hornbill’s foundation product, Supportworks ESP can address the individual requirements of multiple business units, significantly reducing costs by providing a consolidated Service Management solution.

In 2005 Supportworks won the HDI awards for “Best Business use of Support Technology” with Sharp Electronics and “Support Excellence Award for Smaller Helpdesks” with Camelot.

For more information about Hornbill’s solutions please visit

For Company and editorial information contact:

Ann James
Hornbill Systems
Tel: 0208 582 8223

Andreina West
PR Artistry
Tel: 01491 639500

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