15 April 2008, London – Gate Gourmet UK & Ireland has successfully undertaken the highly complex task of commencing operations for three new customers in just two days. This new business will see Gate Gourmet servicing 63 more flights and providing approximately 15,000 extra meals every week.
On 29th and 30th March, services for Delta Air Lines, Northwest Airlines and Air France were launched as a new service for Gate Gourmet’s operations at Heathrow Airport. Conducting the start-ups in such close succession is virtually unprecedented in airline service provision. Between 25,000 and 42,000 components are required for each flight, so meticulous planning was required by almost 1,000 Gate Gourmet team members that worked in partnership with each airline to cater each new flight.
Gate Gourmet UK & Ireland’s strong start to 2008 follows two years of record growth, transforming the company into an increasingly efficient and innovative operation. In addition to signing multi-year contracts with the three carriers, Gate Gourmet has recently added Qatar Airways to its roster. This contract brings 28 longhaul flights per week to Heathrow as well as seven longhaul flights per week to Gatwick. Gate Gourmet has also extended its contract with Cathay Pacific, covering 31 flights per week from Heathrow. The new contracts will equate to an annual increase of nearly 2 million onboard meals, taking the total number to over 42 million at Heathrow.
Eric Born, Group SVP & President Europe West/South, said: “Delivering on these start-ups highlights the dedication and hard work of the Gate Gourmet team. The contract wins are also a testament to our competitive advantage based on efficiency, superior quality and innovation. Gate Gourmet is committed to delivering the highest standards of service to our customers and we look forward to working with these airlines in the years ahead.”
Raymond Mulder, Regional Manager Catering Operations-Europe, Northwest Airlines said: “Gate Gourmet is a highly innovative company with a full range of services that match our requirements. Northwest Airlines is delighted to be partnering with Gate Gourmet as we strive to offer our passengers the very best travelling experience.”
• Gate Gourmet UK & Ireland is part of gategroup. Gate Gourmet is the world’s leading airline services provider, offering ‘best in class’ solutions to the entire airline industry value-chain. The UK & Ireland operations serve over 40 airlines at six airports that service 150,000 flights a year and provide over 36 million onboard meals. The company’s international airline portfolio at Heathrow has increased by 48 percent since January. The new additions will join airlines such as Air India, bmi and British Airways, for whom Gate Gourmet provide logistics and provisioning solutions on a worldwide scale.
• gategroup is the umbrella brand introduced in February 2008 representing global airline catering and logistics provider Gate Gourmet and 10 other brands, including deSter, Supplair, Harmony, Pourshins, eGate Solutions, Gate Aviation, Gate Safe, potmstudios, Performa and Elan. The group’s portfolio integrates the world-class competencies of partner companies in three major areas – catering and hospitality, airport handling and logistics, and in-flight solutions. Visit www.gategroup.com for more information.
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