London, 23 April 2008 – Over half of UK workers have sent emails to the wrong people according to a new poll by Sendmail, Inc., the leading message-processing security company, with one in five office workers sending up to three emails to the wrong people everyday. Worryingly, the most common types of information sent out of the company via email were internal company information, contract information and people’s personal details.
“We all know and expect the odd email to accidentally be sent to the wrong person. But what is crucial to recognise today is the power that is placed in employee’s hands when it comes to communications. If confidential information is accidentally released and goes astray, the consequences could be much further reaching,” said Ian Emery, Vice President, Sales EMEA for Sendmail. “Email, IM and web mail are tools we often use without thinking – they have revolutionised the way we do business. However, it they aren’t treated with care, they are just as capable of working against us as for us.”
Other key findings show:
· Email education - Over a quarter of people don’t understand what they can and can’t send out over company email
· Banking blooper - More than one in four people have sent bank details over email
· Financial flounder - Almost a third (27.7%) of people have sent their company’s financial details over email
· Email encryption – 74% of workers can’t encrypt their emails, which would remove many business security concerns
· Email examination – Nearly half (43%) of people don’t know if their outbound emails are scanned before leaving the building
· Eyes on email – Almost 60% of workers wouldn’t mind their emails being monitored
· Email extracts
· Over 50 percent (54.2%) use email to conduct non-work related business (e.g. Personal banking)
· Over three quarters (77%) of workers use company email to organise their social life
· More than 70% of respondents use email for laughs, sending jokes and funny emails to people they know
· Almost half (49.6%) have discussed internal company information over email
· Over third of people (36.6%) use company emails to discuss their love life or other personal issues
Emery continued, “Familiarity has bred complacency. The next step is about education, while people understand how to send email, the ease of this has encouraged more to be sent, which in itself has helped create a more dangerous email environment. As the email environment becomes more developed so do the risks. To minimise these risks, companies need to provide employees with the knowledge on how to use their email to protect themselves and confidential company information. No one wants a HM Revenue & Customs style data breach via email!”
Sendmail’s top 5 tips for email best practice are:
1. Read the email before you send it
2. Beware sensitive data – do you know how sensitive data is meant to leave the company? Does your e-mail system encrypt it?
3. Understand what you are allowed to use your work email for
4. Make sure you don’t click ‘Reply All’ rather than ‘Reply’
5. Check who is in the ‘To’ box
NOTES TO EDITORS:
This poll is based on interviews undertaken during March 2008, with 145 employees of working age from a range of sectors who use email at work. Interviewees were asked about their email and communication habits.
Sendmail is the leading supplier of bi-directional message processing security appliances. With over 25 years of leadership delivering innovative messaging technology, Sendmail ensures the protection and trust of employee and customer communications. Sendmail technology, driven by the industry’s most powerful and flexible policy engine, provides protection where 80 percent of security and compliance violations occur – within inbound and outbound messaging. Large enterprises in 33 countries, and the majority of the Fortune 1000, trust Sendmail to shield its users from unwanted messages, defend the messaging infrastructure, stop data and privacy leaks and effectively manage messaging to maintain brand and shareholder value and support regulatory compliance. Sendmail is headquartered in Emeryville, Calif. with offices and distributors throughout Europe, Asia and North America.
For more information call +44 (0) 207 112 7015, or email firstname.lastname@example.org.
© Sendmail, Inc. 1998-2008. All rights reserved.
For further details about Sendmail please contact:
Joanna Timmermann / Lorna Thompson
Octopus Communications for Sendmail
T: +44 (0)845 3700 655
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