ECLIPSE Internet, the fast-growing UK business ISP, has launched an ‘Expert Advice’ service on its website that allows businesses to seek guidance on the best broadband and hosting services for their needs.
With a click of the mouse, visitors to the site who want to know more about a particular product or service can start a ‘live chat’ with a member of Eclipse’s sales team, allowing them to ask questions or obtain advice instantly.
Mark Thomas of Eclipse commented, “Many small businesses want to buy broadband and other internet services online because of the convenience and cost benefits it offers.
“However, they sometimes need further information about the benefits of services such as managed server hosting before deciding which is the right product for them.
“Our online Expert Advice service provides valuable assistance to these customers, answering their questions immediately, without the need for them to make a phone call or send an email.
“We are always seeking ways to improve our customer service and feedback we have had from users of the Expert Advice service so far indicates that they find it very helpful.”
In addition to asking questions via live chat, the Expert Advice service also lets website visitors send an email or request a phone call from a member of Eclipse’s customer service team.
Last month Eclipse was named Best Business ISP and Best Business Email provider at the Internet Service Providers Association (ISPA) Awards.
For more information go to http://www.eclipse.net.uk/business.
About Eclipse Internet
Eclipse Internet is part of the KCOM Group, the UK managed communications provider. Eclipse provides a wide range of internet services for businesses, including broadband access, server and data backup, managed server hosting and hosted applications.
Eclipse is consistently recognised in independent reviews as one of the best performing ISPs in terms of speed, reliability and customer service. In recent years both its business and consumer services have won and achieved finalist status for numerous awards including the Internet Service Provider Association (ISPA) awards.
For further information please contact:
Tel: 01482 602578
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