Leapfrogg, one of the UK's leading search marketing agencies, specialising in solutions for SME's, is strengthening their client service team with the appointment of Christos Panayiotou as Customer Relationship Manager. This newly developed role marks Leapfrogg's continued commitment to achieving the highest level of customer care and support.
Managing a team of Account Managers, central to Christos’ new role is the maintenance of the company's already exceptionally high client retention rate. He will take overall responsibility for servicing client relationships within the Leapfrogg portfolio.
Previously Senior Account Manager for Leapfrogg, Christos has gained over two years experience with the company. Knowing only too well the importance of gaining and retaining customer confidence in the search marketing industry, Christos said: "We are often dealing with clients, whose expectations have not been met as a result of working with other agencies in the sector. The importance of looking after these clients from the offset is therefore vital to relay any fears and concerns they may have.”
Managing customer expectations is also of paramount importance to Leapfrogg says Christos. “Obviously all clients want their website to be ranking number one on Google overnight. However, in many cases results take longer to materialise. Therefore, skills are required in managing clients and their expectations so that they are realistic."
Rosie Freshwater, Managing Director at Leapfrogg, said: ‘The appointment of Christos to the role of Customer Relationship Manager is a significant milestone for Leapfrogg. In the time that Christos has been with us he has demonstrated exceptional skills in account management and customer care. His new role is an extension of this whilst demonstrating Leapfrogg’s understanding of the search market and our commitment to our clients.”
Based in Brighton, Leapfrogg is one of the leading search marketing agencies in the UK helping SME’s to realise the potential of their sites through a range of ethical search engine marketing solutions. Services include consultancy in ‘on the page’ search engine optimisation, link building, social media, online PR, usability and Paid Search.
Call 01273 322830 and speak to a member of the Leapfrogg team. Alternatively, email email@example.com
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