Bisnode, Europe’s leading publisher of digital business information, has announced that it will be deploying the Triometric Analyzer solution to guarantee optimum web service levels to clients. Triometric Analyzer is a real user monitoring product designed for mission critical web-based applications.
Bisnode – www.bisnode.com - is a leading online provider of services in credit, market and product information, and enables clients to facilitate day-to-day business decisions. Bisnode Informatics Sweden is the group company responsible for managing client service levels for any Bisnode Informatics Sweden customers and is the latest Triometric Analyzer installation. Bisnode group company, ICC, which operates similar services in the UK, has been using Triometric Analyzer for real user monitoring for several months.
Triometric’s Analyzer products are used by some of the world’s largest enterprises, information providers and online retailers in managing their business critical applications. Web and network traffic are analysed in real-time to provide ‘real user intelligence’ of web applications, specifically a detailed understanding of the end to end performance, reliability and usage.
“Financial information is a competitive industry, particularly in the world of credit and risk reporting” said Matthew Goulden, Business Development Director for Triometric. “To stay ahead of their competitors, companies like Bisnode must ensure their information is pin-point accurate and delivery is immediate. Any glitches in service can mean losing a major customer.”
Bisnode’s clients depend on the delivery of Bisnode’s high value services. To ensure that service level agreements with clients are being met, Bisnode required a solution that monitors real user information down to the millisecond.
Any potential issues likely to affect service delivery are notified by Web Analyzer in advance of them becoming a problem, for example, loss of service. Web Analyzer will be incorporated into Bisnode’s ARGOS Operational Systems Support platform as the next part of the project, enabling customers to view their performance statistics through a live ARGOS portal.
Tomas Zarnóczy, Bisnode Informatic Sweden’s Managing Director, said: “Web Analyzer will play a vital role in ensuring we give our clients the best possible business information service and also a necessary tool to ensure SLA based on our different customer needs.”
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About Triometric – www.triometric.net
Triometric is based at Orchard Building, Royal Holloway, Egham, Surrey, TW20 0EX. Tel: 01784 497360
Triometric creates unique real user monitoring products for high-value Web applications, and offers unrivalled expertise in performance consulting. Triometric’s Analyzer products are used by some of the world’s largest enterprises, information providers and online retailers in managing their business critical applications.
Triometric was founded by leading technologists and software engineers in the mid nineties as the Internet was beginning to make its impact on the technology and business world. Initially a hi-tech Internet consultancy, Triometric helped a Fortune 500 client list adapt to the paradigm shift of the Internet, re-designing business processes and systems. During this period Triometric recognised the need for an unobtrusive Web application performance monitoring tool that could accurately report performance from the user's perspective, without gaining access to user client or server systems.
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