New company formed from QPC’s European compliance and quality management practice.
LONDON, UK (2nd June 2008): Bace One today announced its creation from QPC’s European compliance and quality management practice which has been helping contact centres to meet their business critical challenges of compliance, sales and customer retention for over 10 years.
Bace One’s customers are some of the leading contact centres in the UK and include T-Mobile, Sky, TNT and O2. Bace One’s advanced Autonomy etalk contact centre solutions for compliance, quality, and interaction analysis have achieved the highest ranking possible from leading analyst group Gartner in their latest Contact Center Quality Management MarketScope.
Richard Atkins, the new Managing Director of Bace One, brings over 15 years experience of the contact centre industry gained most recently at Nortel and then Datapulse Limited where he was Deputy Managing Director. Talking about the excellent prospects for Bace One Richard says, “Autonomy etalk is recognised by sector analysts as a leading quality management solution, and with the addition of its speech and interaction analytics has a clear market advantage. Autonomy is uniquely able to help organisations derive meaning and value from unstructured information including voice, email, video, and electronic documents for the contact centre and the wider enterprise. Through Bace One some of Europe’s leading businesses are already taking advantage of this and we will be solely focused on delivering the technology and services necessary to help these and other organisations to use this powerful solution to their business advantage.”
On the formation of the new company Scott Shute, Autonomy etalk CEO, adds, "I am very pleased that Bace One is taking this initiative as it will clearly benefit customers. The dedicated focus and investment by the new business on Autonomy solutions in the contact centre market provides customers with a superior combination of expertise and technology which I am fully committed to support."
About Bace One
Bace One has been created from the Autonomy etalk quality management and compliance practice of QPC, which has been helping contact centres to meet their business critical challenges of compliance, sales and customer retention for over 10 years.
We provide integrated quality monitoring, logging, speech analytics, survey, eLearning and agent assistance solutions that are recognised by leading analysts, such as Gartner and Frost & Sullivan, as market leading.
Our name is taken from Business Analytics and Customer Experience and we work with Europe’s best known businesses like Sky, TNT and O2 to help them set new standards of excellence in these areas.
Bace One - better business analysis and customer experience starts here
For more information, visit www.baceone.com
For additional information:
Catherine Ingram, QPG Marketing
Direct Line: +44 (0) 1352 705822
Autonomy Corporation plc (LSE: AU. or AU.L) is a global leader in infrastructure software for the enterprise and is spearheading the meaning-based computing movement. Autonomy's technology forms a conceptual and contextual understanding of any piece of electronic data including unstructured information, be it text, email, voice or video. Autonomy's software powers the full spectrum of mission-critical enterprise applications including information access technology, BI, CRM, KM, call centre solutions, rich media management, information risk management solutions and security applications, and is recognized by industry analysts as the clear leader in enterprise search.
Autonomy's customer base comprises of more than 17,000 global companies and organizations including: 3, ABN AMRO, AOL, BAE Systems, BBC, Bloomberg, Boeing, Citigroup, Coca Cola, Daimler Chrysler, Deutsche Bank, Ericsson, Ford, GlaxoSmithKline, Lloyd TSB, NASA, Nestle, the New York Stock Exchange, Reuters, Shell, T-Mobile, the U.S. Department of Energy, the U.S. Department of Homeland Security and the U.S. Securities and Exchange Commission. Autonomy also has over 300 OEM partners and more than 400 VARs and Integrators, numbering among them leading companies such as BEA, Business Objects, Citrix, EDS, IBM Global Services, Novell, Satyam, Sybase, Symantec, TIBCO, Vignette and Wipro. The company has offices worldwide.
The Autonomy Group includes: ZANTAZ, the leader in the archiving, e-Discovery and Proactive Information Risk Management (IRM) markets; Cardiff, a leading provider of Intelligent Document solutions; etalk, award-winning provider of enterprise-class contact centre products, Virage, a visionary in rich media management and security and surveillance technology and Meridio, a leading provider of records management software.
For additional information:
Kathy Kuehne, Autonomy etalk
Direct line: +1 214 981 3221
Autonomy and the Autonomy logo are registered trademarks or trademarks of Autonomy Corporation plc. All other trademarks are the property of their respective owners.
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