Skip navigation
Skip navigation
You are using an outdated browser. Please upgrade your browser.

12 June 2008


Hornbill Systems beat three other finalists, Infra, Marval and Touchpaper, at the Service Desk and IT Support Excellence Awards to become IT Service and Support Technology Supplier of the Year. The award was announced at a gala dinner held on 10 June, during the 21st Service Desk Institute Annual Conference which took place at The Grand Hotel, Brighton.

Howard Kendall, Founding Director & Chairman of the SDI said, “The SDI is pleased to present this award to Hornbill Systems. The judges selected Hornbill because they expressed a vision in the way they interact with customers that was particularly compelling, showing a clear focus on simplifying what is essentially a convoluted process, to the greater benefit of the customer. They have successfully taken the concept of ‘people serving people’ to a mature level, applying their Human Touch strategy to provide sophisticated technology and great service, enabling their customers to significantly improve their line of business.”

Gerry Sweeney, CEO of Hornbill Systems commented, “We are delighted to receive this award from the SDI, the highest accolade for a supplier within our industry. We instigated the Customer First programme in 2005 during Hornbill’s 10th Anniversary year to ensure that as a company we truly put our money where our mouth is. After a lot of hard work it is great to see Hornbill having such a positive impact on our customers’ businesses.”

Customers that provided comments supporting Hornbill to win the award include, Flagship Training, Chubb Insurance, Towergate Partnership and Maxima, Greggs, law firms Taylor Wessing and Halliwells, London Metropolitan University, London Borough of Waltham Forest, Kerry Foods, Progressive Building Society, Natural History Museum, Bernard Matthews, Lex Vehicle Leasing, Merlin Entertainments and many more.



About The Service Desk Institute
SDI is the new driving force for the ITSM and service desk industry with a vision of being recognised globally as the professional body that drives exceptional IT service and support. As the leading authority on Service Desk and IT support related issues, SDI will enable organisations to enhance the value of business and IT integration through exceptional IT service and support. SDI is responsible for setting global industry standards, delivering thought-leadership and knowledge, and influencing service improvement for individuals and organisations. SDI sets the standards for the IT support industry and is the conduit for delivering knowledge and career enhancing skills to the professional community. It members span numerous industries and include, AOL (UK), Barclays Bank, Computer Associates, ITV, O2, T K Maxx, United Biscuits and E.On.

Further information about SDI can be found at

About Hornbill Systems
Service Management software from Hornbill enables organisations to provide excellent customer service while benefiting from the economies of consolidation on a single technology platform. Supportworks’ service desk templates are designed for rapid deployment within any employee or customer support environment, including ITIL-compatible IT Service Management, IT Helpdesk, Customer Service, HR and Facilities Management with the flexibility to build additional desks at minimal extra cost. Hornbill’s software supports thousands of commercial and governmental sites worldwide. Hornbill Systems was founded in the UK in 1995 and has US offices in Dallas and New York.

High profile customers include Atos Origin (Athens Olympics 2004, Torino Winter Olympics 2006 and Beijing Olympics 2008), Buckinghamshire Hospitals NHS Trust, London Borough of Waltham Forest, Greggs, London Metropolitan University, RSPB, Chubb Insurance, House of Fraser, Halfords, The National Archives, and Camelot.

For more information about Hornbill’s solutions please visit

For Company and editorial information contact:
Ann James
Hornbill Systems
Tel: 0208 582 8223

Andreina West
PR Artistry
Tel: 01491 639500

This press release was distributed by ResponseSource Press Release Wire on behalf of PR Artistry Limited in the following categories: Computing & Telecoms, for more information visit