WINCOR NIXDORF PRESS RELEASE
DATE 18th June 2008
Control your Queue Rage
Ever been stuck in the world’s slowest checkout queue? Boiled over by the time it takes to pay?
Helen Wilde, Solutions Sales Director at Wincor Nixdorf, comments, “Queue rage is making a comeback. As far back as June 2006, Visa UK highlighted the trend*. Here we are in 2008, and there is a new ‘Safer Business’ campaign specifically against queue rage**.
“Great technology such as self-checkout systems are not the only solution to queue rage. Good store design, clear customer direction, self-scan and self checkout all combine to help calm angry shoppers. It is essential to complete the retail experience with fast, fluent and confident payment by giving customers choice and control. Wincor Nixdorf understands the importance of connecting technology with the customer experience, and we will be demonstrating our expertise at Retail Solutions 2008.”
Wincor Nixdorf offers consultancy, services, software and technologies designed to help retailers create an excellent customer experience. From signage to cash-handling, Wincor Nixdorf helps retail operations of all sizes with payment solutions of every type.
Wincor Nixdorf will be calmly waiting for you on Stand B26 at Retail Solutions 2008, demonstrating a comprehensive range of anger management solutions for retailers.
* Research for Visa UK was carried out by the Future Foundation, between 6-18 June 2006. More details at www.visaeurope.com
** Source: Chester Evening Leader, cited on http://www.chestereveningleader.co.uk/12171/39Queue-rage39-s...
NOTES FOR EDITORS:
Pictures available of Helen Wilde
FURTHER INFORMATION FROM:
0118 936 5092
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