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A 2001 BECTA survey on ICT, commissioned by the DfES, asked 1,002 schools in England what the most significant problems were that they faced with ICT systems. The results showed that the four primary concerns were, Problems with Technology, Funding, Need for Technical support and issues surrounding the Internet.

In 2008, perhaps unsurprisingly little has changed, Schools now have a greater investment in ICT, but the same challenges in maintaining the technology, supporting their Teachers and protecting their Students remain.

Responding to these challenges, which are seen globally, NetSupport are pleased to announce the upcoming release of NetSupport School 10. Not only does this product, already recognized as a leader in classroom instruction and monitoring software, deliver a powerful and easy to use instructional solution, but for the first time in any classroom management solution, it now features a dedicated Technicians Console as well as additional Internet Security and Content Management tools.

Internet Tools now provide both control and protection of children from unsuitable websites, the easy adoption of approved lists as well as a unique “SafeSearch” feature that ensures that NetSupport will automatically force any content filters, provided by all leading search engines, into an active state. The product goes further allowing for monitoring and control of Instant Messenger applications as well as Keyword monitoring for students when online in forums.

To provide well needed support and confidence for Teachers, the new and unique Tech Console delivers a range of tools specifically designed for ICT Technicians and Network Managers for both effectively managing their IT infrastructure and critically, providing real-time assistance and support to Teachers who use NetSupport School in their classrooms.

At any point during a lesson a Teacher can request assistance via a single click of a toolbar button, and in seconds technical staff can provide remote assistance and support from anywhere across the schools network.
Featured tools include powerful desktop Remote Control, Remote management of Services, Processes and Applications running on any classroom PC, the generation of real-time Hardware and Software Inventory reports as well as file distribution capabilities.

A technician can also remotely Power On/Off all computers in a selected classroom and remotely log them in prior to a class beginning. The new Tech Console also provides a visual check of all existing School licenses and checks their security status.

Finally, responding to recent Ofsted recommendations, NetSupport School 10 also now delivers clearly presented lesson details and objectives to each and every student, visual rewards and a new “Student Journal” which creates a digital record of all activity and content provided by the Teacher and Student during a class. All of this is automatically prepared as a PDF for each student at the end of class.

NetSupport School 10 also features enhanced support for Interactive Whiteboards as well as the INTEL classmate PC.

All of the new features in NetSupport School 10 are included as standard and at no additional cost. The latest version will be released at the beginning of July 2008.

For more information on NetSupport School please visit:

Press Contact: Mr. Chris Lovesey
Tel: +44 (0)1778 3822270
email :

This press release was distributed by ResponseSource Press Release Wire on behalf of NetSupport in the following categories: Education & Human Resources, Computing & Telecoms, for more information visit