New addition to the VISTA suite for Data Centre Service Management™ enables better decisions and improves efficiency by integrating data and processes between organisations
Stamford, CT – June 23, 2008 – Aperture, the leading global provider of software for managing the physical infrastructure of data centres, has launched VISTA Integration Management, which enables applications for IT Service Management (ITSM) to be integrated with the Aperture VISTA suite for Data Centre Service Management (DCSM)™.
DCSM disciplines ensure that the data centre is managed holistically using best-practice processes that span the IT and Facilities teams. It extends the principles of ITSM, a framework for managing IT services from a business rather than technical perspective, into the data centre infrastructure. In many organisations, there are separate groups responsible for managing applications and computing resources, and for managing the physical resources they depend on such as space, power and cooling. Poor communications between the IT and Facilities teams can result in delayed server installations, and uncertainty about the percentage of data centre resources (such as power) that are available or have already been allocated. Where different management systems are used, information silos can emerge and inconsistencies can hamper effective decision making.
Aperture VISTA Integration Management includes all of Aperture’s pre-packaged integration adapters, tools and utilities, and documented methods for integration with IT Service Management applications. VISTA Integration Management is based on Aperture’s web portal technology which combines high-performance, data-driven drawing, database, report writing, and power modeling engines with configurable forms, portal configuration tools, and administration functions for global deployment over the web. Web services platforms and standards are used so that interactions can occur with the widest variety of third party systems and tools.
Using Aperture VISTA Integration Management, consistent workflows and processes can be created that span different work groups and the tools they use. Example workflows include equipment installs, moves and decommissions within an overall enterprise change management process. Using Aperture VISTA Integration Management, everything in the work process is auditable and any comments or emails relating to the task are stored with requests. Having a single source of the truth, and a transparent process for handing over work between departments eliminates misunderstandings, makes the IT and Facilities organisations more responsive to the business’ needs, and ensures there is sound data to use as the basis for decision making.
Bill Clifford, President, Aperture, said: “When the management of physical resources is disjointed from the rest of IT Service Management, there can be serious productivity problems. An inability to run processes reliably across different teams can result in a delay in provisioning IT services. The lack of a link between physical data centre resources and applications can make it hard to plan effectively and to perform impact analysis for incidents. Discrepancies in configuration information can make it impossible to make decisions with confidence. With the launch of VISTA Integration Management, Aperture is empowering IT and Facilities managers to have consistent shared processes, incorporating existing IT Service Management tools, but tightly integrating with a dedicated Data Centre Service Management suite for managing the physical layer of the data centre.”
The Aperture VISTA Integration Management product includes:
• The Aperture VISTA-BMC Remedy Change Management Interface. By default, this enables each request in Remedy for installation of data centre assets to be invoked automatically in VISTA, and enables the request status to be automatically reported back to the Remedy system. Users can configure what data is passed between VISTA and Remedy.
• Integration with HP AssetCentre
• , used mainly for synchronizing asset records and transferring attribute information on specific events.
• SOAP Driver utility, enabling two-way web services between VISTA and other applications. Using this, Aperture VISTA is able to invoke web services procedures and functions in other systems and other applications are able to trigger workflows in VISTA.
• Documented integration methods and procedures, so that customers can leverage the experience of Aperture’s Fortune 1000 customer base in extending service management principles into the data centre.
• Ongoing updates, providing new capabilities and insights on the state of the art in integration, so that customers can easily spot new opportunities for integration within their organisations that use the latest technologies and techniques.
Aperture is the leading global provider of software for managing the physical infrastructure of data centres. Aperture’s solutions reduce operational risk and improve efficiency through the planning and management of data centre resources and real-time monitoring of the environment. Aperture delivers the best practice processes that enable organisations to take control of an increasingly complex physical infrastructure including equipment, space, power, cooling, network and storage.
With over 20 years of experience, Aperture provides organisations with the information required to optimise their data centre operations, delivering better services at the lowest cost. Aperture’s customers include the world’s largest companies, half of which are Fortune 1000 and Global 500 organisations.
For more information, please go to: http://www.aperture.com
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Aperture is a trademark of Aperture Technologies, Inc. All other trademarks and company names mentioned are the property of their respective owners. Copyright © 2007 Aperture Technologies, Inc. All rights reserved.
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Melanie Antonucci or Ellie Turner
Prompt Communications on behalf of Aperture
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