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Hotel Group Deploys SuccessFactors to 3,400 Staff Globally to Support Growth

Plans to Double in Size Over Next Four Years

London, UK – 8 July 2008 – SuccessFactors, Inc (NASDAQ:SFSF), the global leader in on-demand performance and talent management solutions, today announced that Mandarin Oriental Hotel Group, owner and operator of some of the world’s most prestigious hotels and resorts, has deployed the SuccessFactors Performance and Talent Management Suite to 400 of its senior managers worldwide, and will be training a further 3,000 department heads, managers and supervisors in the system over the coming months. The global performance management system has been implemented to support the hotel group’s strategy to double in size over the next four years.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts. It currently now operates, or has under development, over 10,000 rooms in 23 countries with 16 hotels in Asia, 14 in The Americas and nine in Europe and North Africa. The portfolio includes its original flagship properties, the acclaimed Mandarin Oriental, Hong Kong and The Oriental, Bangkok. Other deluxe hotels are located in prime destinations worldwide, from London and New York, to San Francisco and Singapore.

“We knew that in order to achieve our key objectives around growth and standards of luxury service, we would have to have the right people in the right jobs at the right time,” said Jacqueline Moyse, Head of Organisational Development for Mandarin Oriental Hotel Group. “SuccessFactors provides us with the breadth of support we need to implement a consistent and user friendly performance management system across all of our global properties.”

The SuccessFactors Performance Management Suite enables Mandarin Oriental to have consistency across multiple HR systems in its different hotels around the world. The company has already deployed the Performance Management module, and is currently configuring the Succession Management module, as well as developing competency sets internally with key management. Moving forward, Mandarin Oriental Hotel Group will also be deploying the SuccessFactors 360 Review module over the next year.

“We asked each manager to rank the competencies so that we could identify which are important to our organisation, and which are critical to specific roles,” added Moyse. “These competencies include customer focus, managing vision and purpose, integrity, and of course, humility, which is an important part of our cultural heritage as an organisation. The SuccessFactors system provides us with a means of ensuring global alignment with our organisational goals, while still retaining the individuality of our hotels.”

Lars Dalgaard, CEO of SuccessFactors, commented, “Mandarin Oriental Hotel Group is a great example of an organisation that understands both the challenges and the rewards of ensuring a consistent customer experience and strategic goal alignment at a global level. We are extremely pleased to be helping the group to achieve its objectives around growth and vision, especially as they expand throughout Europe and the USA, by empowering the strategic direction, support and feedback through our Performance Management processes.”

“SuccessFactors has allowed us to go beyond just an online system, and enabled us to implement a company-wide Performance Management and Talent Management process,“ added Moyse. “The creation of globally consistent leadership competency sets and the ability to define a performance management process meant adoption of the system quickly approached 100 percent. As a management team, we saw in depth reviews of performance against competencies and meaningful performance discussions.”

As a result of Mandarin Oriental Hotel Group’s holistic approach to the change management process around talent management, the company was recently awarded the SuccessFactors Adoption Award at the SuccessConnect Global User Conference The SuccessAdoption Award recognises a company’s effort to globalise consistent performance management processes, while developing the skills of its leaders.

The SuccessFactors Performance and Talent Management Suite, which includes Performance Management, Goal Management, 360 Degree Reviews, Succession Management, Compensation Management, Learning and Development, Recruiting Management, Employee Profile, and Analytics and Reporting applications, creates a company-wide network of information related to employee performance, including skill-sets, interests, career aspirations, ability to relocate, experience, languages spoken and more. By providing deep, real-time, company-wide visibility into such critical performance data, companies are able to make better, more informed decisions about how to promote, recruit, compensate, reward and manage their entire employee base.

About SuccessFactors, Inc.
SuccessFactors is the leading provider of on-demand employee performance and talent management solutions that enable organizations of every size, across every industry and geography, to achieve high-performing workforces by enabling goal alignment and execution, talent development and planning, and pay-for-performance initiatives. SuccessFactors currently has more than 1,950 customers across more than 60 industries, with more than 3.7 million end users in over 185 countries using the application in 22 languages. Founded in 2001 with offices around the world, the company employs more than 700 people, all passionately focused on revolutionizing the future of work. For more information, visit:

For further information, please contact:
Kim Squire
Devonshire Marketing
Tel: 0870 7000 166

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