New QPC North American business to focus on developing next generation Management Information Solutions and supporting and supplying QPC’s existing products and services.
LONDON, UK (14TH JULY 2008): QPC today announced that it has bought Perimeter Technology, a developer of Management Information Systems for Contact Centres, based in Manchester, New Hampshire, USA.
The new North American QPC business will focus on developing next generation Management Information Solutions for telephony and other work types within contact centres, offices and customer service environments. In addition the business will also distribute and support QPC’s existing products and services within the North American market.
“We’re really happy to be part of the QPC group, Perimeter and QPC have always worked together very well having collaborated on the VU-ACD MIS for over two decades. Not only will we be able to offer the exceptional support our existing customers expect but it will also give huge impetus to our next generation management information solutions and we can serve the North American market with some great new products,” says Kevin Rook, CEO of Perimeter.
“Perimeter has a long record of successful MIS development and as part of QPC they will have the resources they need to support their strategy going forward. QPC now has global coverage to serve its customers with offices in APAC, Europe, MEA and North America so we’ll also have a great springboard to bring new solutions to the world wide market,’ says Phil Smith, founder of QPC.
QPC helps the world’s leading companies like Barclays, TNT and Telstra to improve their business performance by enabling their customer service operations to surpass their operational and strategic goals.
QPC’s management information solutions, workforce optimisation systems and educational services have a proven track record of reducing costs, increasing revenues and improving both customer and employee retention within contact centre and other service centre environments.
For more information, visit www.qpc.com
About Perimeter Technology
Founded in 1986 Perimeter Technology has a long history of providing reliable enterprise technology solutions for contact centres. Their VU-ACD management information system was the first enterprise multi-site contact centre MIS for the Nortel DMS 100 Centrex Hosted ACD which gained significant world-wide market share. It was one of the first systems to provide real-time reporting and the proven architecture also formed the basis for MIS on many subsequent switching environments. Perimeter technology has been deployed in more than 1000 enterprise contact centres worldwide managing millions of agents and billions of calls.
For more information, visit www.perimetertechnology.com
For Additional Information:
Catherine Ingram, QPC Marketing
Direct Line: +44 (0) 1352 705822
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