PKF LLP and Scott-Moncrieff deploy nFlow’s digital dictation system to improve business efficiency, enhance customer service
Essex, United Kingdom, 12 August 2008 – nFlow, a leading supplier of digital dictation solutions, today announced that it has successfully implemented its nFlow Digital Dictation System (DDS) at two of the UK’s leading professional accountancy firms including – PKF LLP, which is ranked amongst the UK’s top 10 accountants and business advisors; and Scott-Moncrieff, one of the leading Scotland-based firms. Since deployment, fee-earners, secretaries and administrators at these firms are benefiting from significantly reduced transcription and document turnaround time, increased support when working offsite from client offices, better management and control, increased client confidentiality and improved disaster recovery.
nFlow is seeing a definite demand in the professional accountancy sector for its digital dictation workflow solution, which is primarily driven by the need for increased support of staff at client sites, greater business efficiency, delivery of superior customer service and reduced operational costs.
nFlow DDS is a work-flow based solution that includes microphone and headphone-based hardware, and offers an intuitive Microsoft Outlook-style interface. The solution can be deployed in both, Terminal Services or Citrix environments and utilises the industry standard Microsoft SQL Server. It also supports a wide range of mobile devices including BlackBerry and Windows Mobile.
Rob Lancashire, Sales and Marketing Director at nFlow, commented, “Closely following the legal profession where digital dictation workflow has gained tremendous success to rapidly become a fairly well established technology, the accountancy profession is awakening to its benefits. For any professional services consultancy, the strength of client relationships depends greatly on the level and quality of service delivered. And especially in economically challenging times, speed and cost of service delivery become critical. We are seeing a lot of interest in digital dictation technology from the accountancy sector as it looks to explore digital technologies with a view to adopting industry best practices for enhanced business efficiencies and brand reputation whilst reducing and controlling overheads to become more competitive.
“Our solution has been expressly designed for fee-earning environments where time quite literally is money. We understand the business challenges faced by the professional services sector and coupled with our proven technical expertise, we are very well placed to provide innovative solutions to the accountancy sector. We look forward to long and mutually satisfactory relationships with PKF and Scott-Moncrieff.”
PKF has implemented nFlow DDS to replace its previous analogue dictation system for 455 users across the firms network of 23 offices in the UK. Now fee-earners are able to send their dictation for immediate transcription with the click of a mouse to a designated secretary, irrespective of either party’s geographic location. On the other hand, secretaries are able to share work load and grade jobs in order of urgency. This has enabled the firm to create a single secretarial resource, radically simplifying the administrative structure and reducing overheads in a multi-site firm.
In addition, users of the nFlow DDS are greatly benefiting from the mobility offered by the solution. They can easily submit dictations from anywhere, giving them tremendous flexibility whilst at the same time enabling them to speedily expedite client deliverables.
Scott-Moncrieff was previously using traditional analogue dictation systems. Faced with inefficiencies in the transcription process and the growth of flexible and mobile working practices within the firm, Scott-Moncrieff has implemented nFlow DDS. The most visible benefits of the solution are accuracy of transcription as a result of superior audio quality of dictation recordings, greatly improved secretarial efficiency, and fast turnaround of client documentation and correspondence. This is enabling more efficient utilisation of fee-earners’ chargeable time, whilst delivering more value for the money for its clients.
These firms chose nFlow DDS for its rich functionality, ease of use, scalability, ease of integration in thin client environments, robustness, nFlow’s reputation for service excellence and the solution’s affordability.
nFlow is a leading developer of digital dictation technology with offices in the UK, Holland and Australia, and an extensive customer base spanning national and international territories across a range of professional services industries including, accountancy and legal. The nFlow approach and solutions ensure an effortless purchase and implementation process, drawing on a highly skilled team of technical, sales and support specialists. The teams are solely focused on delivering innovative solutions with industry-recognised, award winning quality service. nFlow provides consultation, technology and support underpinned by a framework of unrivalled industry knowledge, flexibility and understanding.
For more information please visit www.nflow.com.
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