Company Uses Talent Management Software to Retain Top Performers, Increase Employee Engagement and Facilitate Development Planning
San Mateo, Calif. – August 28, 2008 – SuccessFactors, Inc. (NASDAQ: SFSF), the global leader in on-demand performance and talent management solutions, today announced that Caribou Coffee (NASDAQ: CBOU) is using SuccessFactors Succession Management software to better align its human resource strategy with overall business goals by retaining top talent, increasing employee engagement and facilitating development planning.
Caribou Coffee, founded in 1992, is the second-largest company-owned gourmet coffeehouse operator in the world based on number of coffeehouses. In the last few years, Caribou Coffee has been rapidly expanding. Yet, as with most restaurant businesses, the company had to find a solution to address talent gaps, bench strength development and better plan for sustained company growth. Leveraging SuccessFactors Succession Management, Caribou Coffee is creating a better process to harvest their talent internally and identify employee leadership strengths and areas for future opportunities.
Using SuccessFactors to drive a company-wide succession planning strategy, Caribou Coffee has been able to create better success metrics in terms of aligning employee development with business goals and better chart the course of the company’s succession plan. Caribou Coffee can now address and allot resources to see if they are losing critical talent and put plans in place to prevent attrition from happening in the future.
“Moving from our prior homegrown, paper-based succession process to SuccessFactors has given us a better method to identify and assess our talent,” said Shelly M. Gagen, director of management development, Caribou Coffee. “Using SuccessFactors, we are now able to look at talent management through an entirely new lens that gives us the insight to create new ways to retain our top talent and incorporate this into our larger business strategy.”
Caribou Coffee chose SuccessFactors because it provided a “cafeteria-style” offering of modules, from Performance Management to Compensation Management, that the company could grow into and roll out over time. SuccessFactors also gave Caribou Coffee the ability to make the succession process more objective in nature and was able to “calibrate” the language to make it more standardized across the company.
“Caribou Coffee is a great example of a company driving the strategy of its business by aligning employee development with business goals,” said Lars Dalgaard, president, founder and chief executive officer for SuccessFactors. “SuccessFactors helps to ensure that their population of employees is the best they can be, which in turn will help drive more sales, better service and more engaged employees.”
The SuccessFactors Performance and Talent Management Suite, which includes Performance Management, Goal Management, 360 Degree Reviews, Succession Management, Compensation Management, Learning and Development, Recruiting Management, Employee Profile, and Analytics and Reporting applications, creates a company-wide network of information related to employee performance, including skill-sets, interests, career aspirations, ability to relocate, experience, languages spoken and more. By providing deep, real-time, company-wide visibility into such critical performance data, companies are able to make better, more informed decisions about how to promote, recruit, compensate, reward and manage their entire employee base.
About Caribou Coffee
Caribou Coffee, founded in 1992, is the second-largest company-owned gourmet coffeehouse operator in the world based on number of coffeehouses. At Caribou Coffee, our mission statement is “an experience that makes the day better.” We provide this by sourcing the highest-quality coffee in the world and craft roasting it in small batches to bring out the best in every bean. We then bring this extraordinary coffee to our customers via several channels including grocery locations, online or via our coffeehouses, which provide a relaxing escape for our customers. Caribou Coffee is committed to expanding our business by bringing this experience to new customers through multiple means without compromising our unwavering commitment to quality. Caribou Coffee is a proud recipient of the Specialty Coffee of America Association’s (SCAA’s) 2008 Roasters Choice Tasting Competition Gold Award. For more information, visit www.cariboucoffee.com.
About SuccessFactors, Inc.
SuccessFactors is one of the fastest growing public software companies and the leading provider of on-demand employee performance and talent management solutions. The company enables organizations of every size, and across every industry and geography, to achieve high-performing workforces through goal alignment and execution, talent development and planning, and pay-for-performance initiatives. From 92 customers and approximately 282,000 end users in 2003 to more than 2,140 customers and 4 million end users today, SuccessFactors' solutions are widely deployed across 60 industries in over 185 countries in 22 languages. Founded in 2001 with offices around the world, the company employs more than 700 people, all passionately focused on revolutionizing the future of work. For more information, visit: http://www.successfactors.com.
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