Skills routing specialist among first to respond to market demands for flexible, cost-effective software options for routing, customer call backs, virtualisation and information management
Bourne End, Buckinghamshire – 2nd September 2008 – Intuit Consulting today announces the availability of its specialist skills routing solution, PER, as a software-as-a-service (SaaS) model. The Company believes it is the first in its industry to make this flexible business model available to customers, and also, that the current economic climate will further drive SaaS adoption.
Tom Pienaar, Director at Intuit Consulting explains, “SaaS is an increasingly prolific delivery model as underlying technologies that support web services and service-oriented architecture (SOA) mature and new developmental approaches become popular. Contact centre managers seem to like the all inclusive rental concept because they’re not tied in to lengthy contracts or technologies. The set-up costs are low, and the total cost is also much cheaper as it allows for fluctuating CSR headcount and call volumes. With a single cost for product use, consulting and maintenance, it is far easier for organisations to justify the capital expenditure with SaaS.”
Intuit Consulting also believes that the flexibility of its PER SaaS offering will prove highly attractive to the customer service sector. While enterprise licences are rich with functionality such as ability- based routing and customer call back, the SaaS model allows the contact centre manager to be more selective about the features they use and pay for. This will also make the benefits of call routing more accessible to smaller organisations.
“Call centres are extremely time sensitive operations,” continues Pienaar. “Even the shortest of hold-ups in customer service or call handling can be extremely costly. So, it’s important for contact centres to maintain up time and control; which, with hosted SaaS offerings is often impossible to achieve. The solution is our “Internal Saas” deployment where all the advantages of the SaaS model are maintained with a local black boxed delivery.”
For more information on PER and Inuit Consulting please visit www.intuitconsulting.com.
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About Intuit Consulting Intuit boasts a highly specialised knowledge in Aspect® CallCenter® ACD and has deployed numerous Aspect® CTI solutions ranging from straight forward Screen Pops to complex integrated multimedia routing solutions. The Company’s professional services division has extensive experience in integration to multiple CRM products in both Microsoft and Linux/Unix operating systems. Development and integration are undertaken against all the major databases working with all the industry standard technologies and languages. CTI and integration skills specific to the call center industry are offered in deployment and integration to Genesys®, Avaya® and Aspect®.
Intuit is based in Bourne End, Buckinghamshire in the UK, and also operates out of Denver, Colorado in the USA.
For further information visit www.intuitconsulting.com or call +44 (0) 1628 525955 or +1 (720) 904 9182.
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