Skip navigation
Skip navigation
You are using an outdated browser. Please upgrade your browser.

Sutton and East Surrey Water launches customer services over the
Internet
and plans e-billing for early 2000.

Sutton and East Surrey Water (S&ESW) is deploying Progress
Software’s
WebSpeed? Internet transaction processing technology to become one
of
the first utility companies in the UK to deliver personalised
customer
services over the Internet. The technology will empower
Internet-ready
customers and provide a low-cost route for enhanced services such
as
e-billing.

When the service goes live in October, domestic customers will be
able
to use the Internet to access their account and meter reading
information, change payment options and access energy planning and
usage
information based on personal consumption. The technology paves
the way
for e-billing, planned for early 2000, regarded as the ‘zero-cost’
billing option saving an estimated £1 per bill in postage and
stationery
costs for the 260,000-customer water company.

A recent Mori poll estimates the 50 per cent of Sutton and East
Surrey
Water’s customers have access to an Internet-enabled PC. "The
possibilities are endless for enhancing customer services over the
Internet at an acceptable cost." Explains Ken Newman, customer
accounts
manager at S&ESW. "With the exponential growth of access to the
Web via
PCs and digital TV, the Internet will change the face of our
business
over the next five years."

WebSpeed provides the robust Internet transaction processing
platform
for CyberCSR, the Internet Access to S&ESW’s Custima customer care
and
billing system developed in PROGRESS by Progress Software
Independent
Software Vendor (ISV), Custima International. It delivers the high
degree of scalability and rapid response rates required to service
an
unpredictably large number of customers simultaneously accessing
the
system at peak times.

WebSpeed’s firewall validates a customer reference and PIN number
before
customers can access their account information. The software acts
as the
‘broker’ between database and browser, and treats each request as
a
single transaction. This means the database is never held opened -
as is
the case at the desktop - and at no point will the customer access
live
data over the Internet.

Sutton and East Surrey Water invested an initial £50,000 to
web-enable
the customer care and billing system. "This is a small sum when
you
consider the potential increase in customer service", says Ken
Newman.
"We won’t know the uptake until it goes live but we have little
doubt
that customers will increasingly want to receive and pay bills,
access
data and communicate with their utility supplier over the
Internet".

About WebSpeed
Progress WebSpeed enables developers to quickly and confidently
build
enterprise applications - such as supply chain management, order
entry,
customer service, inventory control, and others - and deploy them
across
corporate intranets, extranets, and the Internet.

Progress WebSpeed consists of two components: WebSpeed Workshop
and
WebSpeed Transaction Server. WebSpeed Workshop is an integrated
suite of
development tools for rapidly building ITP applications that
deliver
powerful database connectivity and state management. WebSpeed
Transaction Server provides a robust platform for ITP applications
that
require high scalability and rapid response rates.

About Progress Software
Progress Software Corporation (NASDAQ: PRGS) is a global supplier
of
software products and services for developing, deploying and
managing
business solutions across all computing and network environments.
Our
products, which are installed in more than 60% of Fortune 100
companies,
include application servers, databases, development tools and
application management products for Internet/Web, extranet and
intranet
applications.

Our customers operate in 100 countries, are supported by more than
1200
employees worldwide, and deploy annually over $1.5 billion in
Progress
Software-based applications built by 2000+ independent software
vendors
(ISVs). For more information, visit www.progress.com


PROGRESS is a registered trademark of Progress Software.
Apptivity,
ProtoSpeed and WebSpeed are trademarks of Progress Software. All
other
products and company names mentioned herein may be trademarks or
registered trademarks of their respective companies.

For technical and product information please contact Simon West,
Strategic Products Manager UK Tel: 01753 216300 Fax: 01753
216301.

Press enquiries to: Salli Roskilly, Saffron Communications.
Tel: 01763 208708 Fax: 01763 208813 email: roskilly@netcomuk.co.uk

This press release was distributed by ResponseSource Press Release Wire on behalf of Saffron Communications (Hertfordshire) in the following categories: Consumer Technology, Personal Finance, Business & Finance, Computing & Telecoms, for more information visit https://pressreleasewire.responsesource.com/about.