Sutton and East Surrey Water launches customer services over the
and plans e-billing for early 2000.
Sutton and East Surrey Water (S&ESW) is deploying Progress
WebSpeed? Internet transaction processing technology to become one
the first utility companies in the UK to deliver personalised
services over the Internet. The technology will empower
customers and provide a low-cost route for enhanced services such
When the service goes live in October, domestic customers will be
to use the Internet to access their account and meter reading
information, change payment options and access energy planning and
information based on personal consumption. The technology paves
for e-billing, planned for early 2000, regarded as the ‘zero-cost’
billing option saving an estimated £1 per bill in postage and
costs for the 260,000-customer water company.
A recent Mori poll estimates the 50 per cent of Sutton and East
Water’s customers have access to an Internet-enabled PC. "The
possibilities are endless for enhancing customer services over the
Internet at an acceptable cost." Explains Ken Newman, customer
manager at S&ESW. "With the exponential growth of access to the
PCs and digital TV, the Internet will change the face of our
over the next five years."
WebSpeed provides the robust Internet transaction processing
for CyberCSR, the Internet Access to S&ESW’s Custima customer care
billing system developed in PROGRESS by Progress Software
Software Vendor (ISV), Custima International. It delivers the high
degree of scalability and rapid response rates required to service
unpredictably large number of customers simultaneously accessing
system at peak times.
WebSpeed’s firewall validates a customer reference and PIN number
customers can access their account information. The software acts
‘broker’ between database and browser, and treats each request as
single transaction. This means the database is never held opened -
the case at the desktop - and at no point will the customer access
data over the Internet.
Sutton and East Surrey Water invested an initial £50,000 to
the customer care and billing system. "This is a small sum when
consider the potential increase in customer service", says Ken
"We won’t know the uptake until it goes live but we have little
that customers will increasingly want to receive and pay bills,
data and communicate with their utility supplier over the
Progress WebSpeed enables developers to quickly and confidently
enterprise applications - such as supply chain management, order
customer service, inventory control, and others - and deploy them
corporate intranets, extranets, and the Internet.
Progress WebSpeed consists of two components: WebSpeed Workshop
WebSpeed Transaction Server. WebSpeed Workshop is an integrated
development tools for rapidly building ITP applications that
powerful database connectivity and state management. WebSpeed
Transaction Server provides a robust platform for ITP applications
require high scalability and rapid response rates.
About Progress Software
Progress Software Corporation (NASDAQ: PRGS) is a global supplier
software products and services for developing, deploying and
business solutions across all computing and network environments.
products, which are installed in more than 60% of Fortune 100
include application servers, databases, development tools and
application management products for Internet/Web, extranet and
Our customers operate in 100 countries, are supported by more than
employees worldwide, and deploy annually over $1.5 billion in
Software-based applications built by 2000+ independent software
(ISVs). For more information, visit www.progress.com
PROGRESS is a registered trademark of Progress Software.
ProtoSpeed and WebSpeed are trademarks of Progress Software. All
products and company names mentioned herein may be trademarks or
registered trademarks of their respective companies.
For technical and product information please contact Simon West,
Strategic Products Manager UK Tel: 01753 216300 Fax: 01753
Press enquiries to: Salli Roskilly, Saffron Communications.
Tel: 01763 208708 Fax: 01763 208813 email: email@example.com
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