-Staffware Workflow Enables Automated Business Management At The
Skandia Life Group-
Staffware Workflow is being installed at the UK Skandia Group as
an essential component in the Group’s corporate strategy to retain
their market leading service reputation in the intensely
competitive UK assurance market.
Skandia, which sells its Life, Pension and Investment products has
dominated industry service awards for a number of years, a
position it is aiming to maintain following the installation of
Skandia is implementing Staffware 2000 as an integral element of
its ‘Picture 2002’ corporate strategy, refocussing the
organisation on its customer base - the UK’s Independent Financial
Advisor (IFA) community.
The contract is part of the Staffware Enterprise Partnership -
StEP - Program. This ensures Skandia will have membership of the
Staffware Development Advisory Board, which helps to chart
Staffware's forward product direction, and of the Senior
Management Forum, which is a separate body being formed by
Staffware with a more business-oriented focus.
Timothy Mann, head of IT, Skandia stated "We believe that award
winning service is an essential competitive weapon. It is an
vital component in the Groups’ strategy. The ‘Picture 2002’
project is integral to the future strategic direction of the
company. In identifying our existing business process model, we
aim to streamline our activities enabling us to become more
customer focussed and maintain service levels."
Skandia is currently implementing Staffware across three initial
business units, automating a number of elements of its new
business fulfilment process. This initial pilot, scheduled for
completion in October, will be followed by an enterprise wide
roll-out later in the year.
Staffware is also providing the underlying technology integrating
the company’s Microsoft desktop environment - comprising Windows
95, Windows NT and Exchange - and its AS/400 mainframe. Staffware
is also integrating with the company’s existing imaging system
When completed, the Staffware system will enable Skandia to
refocus its operations at a customer level by automating a host of
existing business processes including commercial underwriting and
policy administration, as well as linking front and back office
In addition, Skandia will be able to adopt a more flexible
approach to work, enabling work loads to be moved to where there
is capacity at any one time.
Skandia will also be able to identify a host of key business
indicators and processes such as where the business is best
performing, what policies they are selling most of, transaction
processing times and volumes being processed.
"Staffware was the best option for our specific business
requirement," stated Timothy Mann. "We were ideally looking for
a workflow solution that would help us automate high volume and
complex paper based business processes to deliver improved levels
of efficiency and customer service to our channel community - the
"Staffware provided that solution. The fact that they are
overwhelmingly UK market leader gave us the comfort factor we were
looking for certainly influenced our decision. Our US operations
had also just implemented Staffware enabling us to adopt the
technology at an enterprise wide level. In addition the product
is the most robust and scalable on the market today. We are
looking to grow our business in the future, we needed a solution
that could grow with us."
John O’Connell, C.E.O. and Founder, Staffware, said:"To
distinguish themselves from the competition, companies in the
insurance sector are permanently striving to improve customer
"By delivering an IT platform that integrates with existing
applications, Staffware underpins improved customer service,
enhanced productivity and adherence to business rules. This
enables organisations such as Skandia to retain and maximise the
value of existing customers while attracting new ones," he
The project is part of an overall IT programme implemented by a
joint team comprising of Skandia and an integration team from
systems integrator and Staffware partner, Keane. The design and
development was started in July 1999, implementation is still
Notes to Editors:
UK Skandia Group
Parent company, Skandia Insurance Company Limited (publ), is
Sweden's largest insurance group. Skandia is in the top 30
Europe with group assets of £44 billion as at end 1998.
The UK Skandia Group provides life, pensions and investment
products through Independent Financial Advisers in the UK and
intermediaries in the EU and overseas market. The Skandia Group
is distinguished by its approach to investment, the key factor in
delivering value for money to investors. The Group has recognised
the advantages of outsourcing to fund managers who bring the
rewards of an institutional approach to benefit investors.
Through an extensive choice of fund managers and funds, the Group
gives investors the freedom to create and manage portfolios,
individually tailored to their changing needs.
Companies within the UK Skandia Group are: Skandia Life, Royal
Skandia (based in the Isle of Man), Professional Life (providing
products for fee-based advisers), Skandia MultiFUNDS Limited,
Advisory Company (SA) (based in Luxembourg). Skandia Life,
Professional Life, Royal Skandia and Skandia MultiFUNDS Limited
are all regulated by the Personal Investment Authority.
Sponsors of Skandia Life Cowes Week, the longest running and
largest sailing regatta in the world.
Skandia Life is a member of the ABI.
Staffware is the founder of the independent workflow industry.
With over half a million users, it is the market leader with 25%
of the global market (Gartner Group - 1998). In its most recent
financial statement, Staffware recorded profits before tax of
£716,000, trebling the profit for the same period in 1998. Sales
were also up 16% to £11.2million.
Authored and distributed by Staffware, its workflow software is
marketed in over 50 countries worldwide. The Staffware product
enables the rapid development of workflow solutions that automate
business rules and processes in order to improve customer service,
competitive advantage, organizational productivity and tighter
adherence to regulatory requirements.
Headquartered in Maidenhead, UK, the company operates through
offices in 15 countries providing access to over 2,000 Staffware
workflow consultants via a network of 360 partners, resellers and
OEMs. These include Access Corporation, Cap Gemini, Debis,
Doxsys, EDS, IBM, Intelisys, Keane, Lockhead Martin, Logica, ICL,
Microsoft, Sema, Tower Technology and Unisys. Staffware customers
include many major organizations, such as American Express;
HypoVereinsbank.; BMW, Ericsson; IKEA; ING; KPN Vastnet;
StorageTek; Reliastar; Robeco; Telia (Swedish Telecom.) VIAG
Interkom; Westpac Banking Corporation; UK Government bodies such
as DSS and the Home Office and the US Bureau of Census. Staffware
Enterprise Partnership customers include AIG (USA), Barclays Bank
Group, Emirates Airline, Hewlett Packard Leasing, Skandia Life
Group, Bass Brewers, BMW Financial Services and Vital Insurance.
All trademarks are hereby acknowledged
For further information, please contact:
Julie Couchman Richard Merrin/Simon Avis
Staffware Plc Spreckley Pittham
Staffware House 214 Great Portland Street
3 The Switchback LONDON
Gardner Road W1N 5HG
Tel: 01628 786800 0171 388 9988
Fax: 01628 781654 0171 388 8588
Email: firstname.lastname@example.org email@example.com
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