3rd September 2008
Isle of Man Post Office provides improved parcel delivery service for customers with Skillweb solution
New mobile computing system provides track and trace parcel service
Situated in the middle of the Irish Sea, Isle of Man Post Office is the largest postal and courier service on the Isle of Man. It has selected a full track and trace managed service from Skillweb, a leading supplier of innovative mobile computing solutions for the logistics industry. The service enables the Post Office to capture customer signatures and delivery information in near real-time for deliveries throughout the Island. Using the new system has enabled the Post Office to offer an improved customer delivery service and more accurate data collection for third party business parcel carriers.
Isle of Man postal delivery workers have been equipped with mobile devices incorporating barcode scanners and a touch screen to capture customer signatures. The Post Office selected Skillweb’s 2020ePOD solution following a tender process, where it reviewed several other competitive products. Skillweb’s solution most closely matched the organisation’s needs and was also priced competitively.
According to Mike Cubbon, General Manager Parcels, at Isle of Man Post Office: “We decided that we required a parcel tracking system as many of our business partners had already invested in similar technology. We wanted one that could talk to our partners’ systems and that also suited our needs.
“Skillweb’s solution was exactly what we required – it could be developed within our tight time and budget constraints. We were also impressed with Skillweb’s proven expertise and established reputation in the business.”
Customer signatures are captured on delivery and the details of the shipment are transmitted to file servers hosted by Skillweb. This data is then sent on to third party carriers to provide proof of delivery in the Isle of Man. Similarly, all parcels posted at post offices or collected by courier drivers have their consignment data captured through Isle of Man Post Office’s internal systems then sent via the Skillweb solution to the parcel carrier systems.
The Customer Services Team has access to real-time delivery information and is quickly able to update customers exactly on the status of their delivery. Using just one system has also improved efficiencies, both in the time taken to input and process delivery information and for the production of invoices for large accounts.
Chris Wright, Managing Director and co-founder of Skillweb said, “Skillweb specialises in courier applications that many delivery companies now consider essential for an effective doorstep service. Capturing and reporting back with real-time delivery information enables couriers to keep customers informed and to manage their delivery service efficiently.”
NOTES TO EDITORS:
About Isle of Man Post Office
Isle of Man Post Office is the largest postal and courier service on the Isle of Man and offers a range of postal services, delivering mail directly into the domestic and international mail streams for worldwide delivery, quickly and efficiently. Other services include Island-wide retail network, collections and deliveries, Door2Door distribution and Special Delivery.
For more information please visit: www.iompost.com
Founded in 1999 Skillweb specialises in end-to-end distribution and delivery solutions, focusing on couriers, parcel carriers, distributors and field force engineers. Skillweb has successfully supplied its proven solutions to a number of blue chip companies including British Telecom, DHL, Lynx Express, United Cooperatives, Guernsey Post, Isle of Man Post Office and Air Products.
Based in High Wycombe, Buckinghamshire, Skillweb provides one-stop business system integration services, including design, development, implementation and support.
Skillweb’s portfolio of products and services include:
• Proof of Delivery, electronic signature capture in real-time
• Individual consignment tracking; using barcodes, RFID and spatial positioning
• Geo-positioning and navigational aids for in-cab and back office use
• Deliveries, collections, returns and exception management
• Courier and driver web based management systems
• Electronic pre-advice receipting and route schedules / trip planning
• Physical receipting, sortation, put to lane, load and despatch
• Cross docking, yard management and depot operations
• Planned versus actual management reports; full web visibility
Typically Skillweb’s solutions deliver the following benefits:
• Reduced fuel costs using the Internet map based route scheduling solution
• Reduced running costs as utilisation of resources is improved
• Improved productivity as mobile solutions control and manage drivers
• Increased customer satisfaction as delivery success rates are improved
• Reduced time spent chasing errors as Skillweb’s solutions enable customers to elegantly recover from errors
Skillweb achieves this by working in partnership with customers, providing pay as you go managed software services.
Skillweb offers one stop shop services removing much of the hassle while integrating into the customers preferred way of working. For more details please visit: www.skillweb.co.uk.
Andreina West/Mary Phillips
PR Artistry Ltd
Tel: 01491 639500
Fax: 01491 638866
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