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For Immediate Release: September 18, 2008

TM Forum Launches Research Group

New initiative headed by global industry expert Rob Rich, with support from other industry heavyweights

MORRISTOWN, NJ—The TM Forum today announced the launch of its new market research initiative, TM Forum Insights, offering information, communications and entertainment providers an invaluable resource in an increasingly competitive environment.

TM Forum Insights is being led by well known global industry expert Rob Rich, who has more than 15 years experience in key market research management and consulting roles. Joining Rob are former Yankee Group VP Paul Hughes and former IDC/Stratecast analyst Shira Levine. TM Forum Insights’ research agenda spans services and strategies, service delivery, service assurance through to revenue management and customer experience.

It is expected that the launch of TM Forum Insights, as part of the previously announced Transformation Resource Center, will establish the TM Forum as a highly regarded, industry neutral, research resource for the information, communications and entertainment industries, including service providers, systems integrators, vendors and the investment community.

According to Rob Rich, Managing Director, TM Forum Insights, “We believe that TM Forum Insights, backed by the Forum’s unparalleled resources, is uniquely positioned to offer a global market analysis service related to transformation initiatives and trends. We plan to provide our clients with actionable recommendations to support new service creation, delivery and monetization, end-to-end, across complex value chains.”

TM Forum Insights will also deliver significant benefits to the Forum’s extensive membership by providing research-led guidance to its collaboration community programs, successful global events program and publications activities.

Additional information on TM Forum Insights is available at

About the TM Forum

With over 700 member companies in more than 75 countries, the TM Forum is the world’s leading trade consortium focused on enabling digital services. Serving the information, communications and entertainment industries, the Forum provides leadership, strategic guidance and practical solutions to improve the way that services are created, delivered and charged. Members include the majority of the world’s service providers, network operators, software suppliers, equipment suppliers and systems integrators.

The Forum currently facilitates over 80 technical projects and provides extensive training, conferencing and information services to its members. Through its initiatives to help providers move to low cost, high quality ‘lean’ processes, the Forum helps its members automate business processes and work seamlessly across various parts of the service delivery chain. The organization provides industry benchmarks, guidebooks, process and software frameworks and downloadable software standards. These give service providers the direction and specific roadmaps to achieve much greater business efficiency and operational flexibility.

For further information regarding the TM Forum, related programs such as the Prosspero initiative and its Management World conferences, please visit

Press contacts:

Global TM Forum Media Contact
Geoff Devlin Director of PR
Tel: +44 (0)7894 300280

United States Media Contacts
Martin Jones
Tel: +1 617 960 9875

This press release was distributed by ResponseSource Press Release Wire on behalf of TM Forum in the following categories: Computing & Telecoms, for more information visit