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Converso's Louise Lee & Quentin Wilson

Southend, UK, 24th September, 2008 – Converso Contact Centres has won the ‘Best Call Centre Campaign in the Public sector, inbound or outbound’ in this year’s Connect 2008 Awards announced at a ceremony held at The Grosvenor House Hotel in London on Monday evening. The company was recognised for its work with Westminster Council in providing telephone support for its ‘pay by phone’ parking service that is estimated to save the Council £6million per annum.

The award was presented by TV personality and motoring journalist, Quentin Wilson to Director of Client Services at Converso, Louise Lee who commented, “We are absolutely delighted with this accolade. These awards are a great way of recognising the hard work that goes on behind the scenes. I would like to take this opportunity to thank all of the dedicated team at Converso that are involved with the ‘pay by phone’ service, as well as the continued support of both our technology partner, Verrus and Westminster Council who continue to place faith in our ability to offer excellent customer service.”
Director for Parking Services at Westminster Council Alastair Gilchrist said, “The pay by phone service is a perfect example of how you can use a balanced mix of both technology and human interaction to provide a convenient, fast, popular and extremely cost-effective method for large scale payments. We felt that the whole process could not be completely automated because people still want the comfort and re-assurance of speaking to a live person. Using the blend of technology from Verrus with the customer service skills of Converso is the perfect solution to introducing a service that is being readily adopted by the general public.”

For further information on the service provided to Westminster, you can read the full case study available on Converso’s website
Editor’s Notes:

About Converso:

Headquartered in Southend, UK, Converso Contact Centres provides outsourced inbound and outbound call handling. The company’s well-trained, highly motivated and friendly staff are an all-important first point of contact for its customers and are backed up by a virtual call centre - a sophisticated blend of people skills and advanced computer and telephone integration. The company services a range of industries including finance, utilities, public sector, manufacturing, leisure, IT & telco, retail and the arts. Converso employs over 250 staff and works for some of the UK’s best known “Blue Chip” companies and government departments. In 2007, the company was acquired by Usha Martin Group (

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