16 October 2008
Wiley-Blackwell improves data quality and provides speedier service using Griffin Brown’s XMLProbe data management system
Leading global publisher saves time and money by using data quality management tool
Wiley-Blackwell, the Scientific, Technical, Medical, and Scholarly (STMS) business of John Wiley & Sons, Inc., and one of the world’s largest journal publishers, has invested in XMLProbe data quality management system and consultancy from Griffin Brown to support its content management processes. XMLProbe provides an automated quality assurance system for all XML stored data, the preferred format for Wiley-Blackwell’s journals, which are offered in print and electronically. Since implementing its data management production processes, of which XMLProbe is a significant part, the Content Management Services (CMS) team has significantly improved its service from suppliers. The time taken to process content has been cut from five days to three hours, and the staff productivity has improved.
XMLProbe helps to eradicate poor quality data and ensures standards of compliance for submission and receipt of data from suppliers. It also enables the Content Management Services team to manage supplier performance with a data policy and quality reports.
According to Charo Bajo, Associate Director, Content Management Services for Journals at Wiley-Blackwell, “We adopted XML format for our data as it is very flexible and suits our needs as a large publisher of digital content. Since we implemented XMLProbe into our processes, more than 95% of our data is now error free.
“The new validation tool, of which XMLProbe is a part, enables us to provide clear guidelines and rules for content from external suppliers. If these are not followed, then error messages are given that plainly indicate what the problem is. It allows publishing people, not just people with technical backgrounds, to identify the errors and solve them. XMLProbe has enabled us to improve the quality of our data, and provide a much improved, faster service to customers.”
The flexibility of XMLProbe enables Ms. Bajo and her team to provide ‘packaged services’ from suppliers, and they have customised it to suit their particular needs. Errors that are highlighted in data content by XMLProbe are linked to an easy to read HTML document. For Wiley-Blackwell, the error reports can act as a ‘training tool’ for suppliers - they can address issues early in the production process, and the publisher gets a more accurate and timely throughput of content.
Alex Brown, Director of Griffin Brown said: “For digital publishers of content like Wiley-Blackwell, data is a highly valuable company asset that needs to be strictly monitored and controlled. XML offers data an agile format that is easily manipulated and re-used. With XMLProbe, the company does not have to incur expensive bespoke development, but can implement an effective and flexible system that matches the business needs.
“Such data management processes are vital - they not only save money and time but produce a higher quality product - benefits that can reduce costs and benefit the company, customers, and suppliers.”
NOTES TO EDITORS:
Wiley-Blackwell was formed in February 2007 as a result of the acquisition of Blackwell Publishing Ltd. by John Wiley & Sons, Inc., and its merger with Wiley's Scientific, Technical, and Medical business. Together, the companies have created a global publishing business with deep strength in every major academic and professional field. Wiley-Blackwell publishes approximately 1,400 scholarly peer-reviewed journals and an extensive collection of books with global appeal. For more information on Wiley-Blackwell, please visit www.blackwellpublishing.com or http://interscience.wiley.com.
Founded in 1807, John Wiley & Sons, Inc. has been a valued source of information and understanding for 200 years, helping people around the world meet their needs and fulfil their aspirations. Wiley and its acquired companies have published the works of more than 350 Nobel laureates in all categories: Literature, Economics, Physiology/Medicine, Physics, Chemistry, and Peace.
Its core businesses include scientific, technical, medical, and scholarly journals, encyclopaedias, books, and online products and services; professional/trade publishes books, subscription products, training materials, and online applications and websites; and educational materials for undergraduate and graduate students and lifelong learners. Wiley's global headquarters are located in Hoboken, New Jersey, with operations in the U.S., Europe, Asia, Canada, and Australia. The Company's Web site can be accessed at http://www.wiley.com and its online visitors’ forum can be accessed at www.wiley.com/go/livinghistory. The Company is listed on the New York Stock Exchange under the symbols JWa and JWb.
About Griffin Brown
Founded in 1997, Griffin Brown is based in the heart of ‘Silicon Fen’ in Cambridgeshire, UK. Griffin Brown provides Data Quality solutions and services to commercial publishers, financial, legal, and research organisations and government departments.
XMLProbe offers breakthrough technology for automated XML quality management by providing an effective and flexible XML quality assurance system.
XMLProbe enables organisations to:
• Reduce costs caused by poor-quality XML data
• Ensure standards compliance for submission and receipting systems
• Go beyond the level of validation that XML DTDs and Schemas offer
• Have the means to implement an effective XML data quality policy
• Manage content by producing informative at-a-glance quality reports
Some of the world's largest publishers use Griffin Brown Data Quality software to improve the quality of their structured content and drive down processing costs, including Cambridge University Press, Blackwell Publishing, and the Royal Pharmaceutical Society of Great Britain.
Griffin Brown is privately owned, backed by seed capital from current and former employees.
For more information please visit: www.griffinbrown.co.uk.
Tel: +44 (1223) 425730
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Tel:+44 1491 639500
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