Call management software specialist makes queue management features available as stand-alone product
Bourne End, Buckinghamshire - 28th October 2008 – Intuit Consulting announces the availability of its contact centre queue management software, Q-Saver, as an independent product for Aspect® CallCenter® ACDs. Q-Saver offers ACD users a sophisticated call back facility that enables contact centres to slash their operational costs by reducing toll fees, lowering agent counts, improving service level and average speed of answer and reducing call abandon rates.
Tom Pienaar, Director at Intuit Consulting points out that, “Most appealing to the call centre manager is that Q-Saver is a software-only product that does not require the purchase or maintenance of any additional external telephony hardware. We simply use the hardware and telephony infrastructure you already have in place on your ACD.”
Q-Saver enables contact centres to offer their callers a call back based on accurate ‘estimated time to answer’ as well as call backs at a specified time. It also offers agent call back scheduling at a future date and time and Web-enabled ‘call me now’ features.
“A successful call-back strategy drives business growth.” continues Pienaar. “In a challenging economic climate not only does Q-Saver significantly improve the efficiency of contact centres, but it has a very positive effect on the customer experience as well as agent satisfaction. Queue management and call back are extremely powerful tools in the modern customer service environment, and, in our experience these tools are fast becoming ‘must-haves’ for any contact centre. ”
For more information on PER and Inuit Consulting please visit www.intuitconsulting.com.
- Ends -
About Intuit Consulting Ltd Intuit Consulting boasts a highly specialised knowledge in Aspect® CallCenter® ACD and has deployed numerous Aspect® CTI solutions ranging from straight forward Screen Pops to complex integrated multimedia routing solutions. The Company’s professional services division has extensive experience in integration to multiple CRM products in both Microsoft and Linux/Unix operating systems. Development and integration are undertaken against all the major databases working with all the industry standard technologies and languages. CTI and integration skills specific to the call center industry are offered in deployment and integration to Genesys®, Avaya® and Aspect®.
Intuit Consulting is based in Bourne End, Buckinghamshire in the UK, and also operates out of Denver, Colorado in the USA. For further information visit www.intuitconsulting.com or call +44 (0) 1628 525955 or +1 (720) 904 9182.
Proud Public Relations
+44 (0)1276 679570
This press release was distributed by ResponseSource Press Release Wire on behalf of WiseTiger - DO NOT USE in the following categories: Consumer Technology, Business & Finance, Computing & Telecoms, for more information visit https://pressreleasewire.responsesource.com/about.