This year’s eCommerce expo (Olympia 28/29 October) was the launch pad for the next stage in the ByBox distribution revolution – a new convenient, flexible and green delivery service for consumers .
The launch marks ByBox entry into the home delivery marketplace and offers consumers the chance to wave goodbye to waiting at home for hours for goods to be delivered. With the new ByBox system they can now choose a convenient time and place to collect them.
As it gathers momentum, ByBox believes the new service has the potential to change the face of the home delivery market, putting consumers in control and giving them the opportunity to play their part in reducing the number of miles a parcel travels, road congestion and carbon emissions.
And the company knows it will work, having already spent several years developing and operating a similar service for companies needing to supply their teams of field service engineers with parts and equipment that currently makes 20 million deliveries a year using the same business model.
The key to the new ByBox consumer service is its UK-wide network of box banks, which are served by a central hub and a number of regional distribution centres. When a consumer orders goods and selects the ByBox delivery option they nominate the box bank most convenient to their location.
Once picked and packed, ByBox collects the goods from the retailer, transports them through its network and delivers them into the selected box.
Customers receive notification that the goods are ready for collection by email or text message, along with the security code they will need to open the box. They travel to the location, perhaps on their way to or from work, enter the access code and retrieve their goods.
It’s as simple as that, but with the benefit of being able to choose when to receive the goods. Not only does this remove the need to take time off work or disrupt the day waiting at home for goods to be delivered, which consumers hate, it considerably reduces the number of delivery vans on the road during the day and the congestion they cause trying to deliver goods and then perhaps having to return because no one was at home.
As the service develops, ByBox plans to introduce new box banks at consumer-friendly locations all over the country, at bus and train stations, on the high street and at other readily accessible locations that people regularly visit such as supermarkets and petrol stations, which will enable consumers to easily integrate the process of collecting goods into their daily lives and so increase the degree of convenience it offers.
As well as meeting modern consumer lifestyle needs, the ByBox service fulfils many of the current requirements to find greener ways to ‘pass the parcel’. Vehicle usage is maximised and numbers of trucks minimised. Deliveries are consolidated into a single location and made at night when the roads are less congested and trucks can travel with fewer delays. The need for multiple daytime deliveries, and repeat deliveries, is removed. This drastically reduces parcel miles duplication by up to 900% according to independent research commissioned by the company that also indicates the ByBox system has the potential to reduce carbon emissions by 83% in comparison to existing home delivery methods.
Speaking ahead of the eCommerce expo launch, ByBox CEO Stuart Miller said “The UK has to find new ways to deliver consumer goods if it is to meet government requirements for a cleaner environment whilst giving people the flexible delivery they demand with the same high quality service.
“Our new service is the product of several years’ research, development and operation in another market sector. We know it works, from the existing UK model and also from work we are doing in France with La Poste to deliver mail and parcels using a similar secure locker bank system.
“Changes in market conditions and requirements, partly prompted by growing online sales and improvements in technology, make this the optimum time to target the home delivery sector. We are ready and we believe the consumer is too.
“I am looking forward to demonstrating how we intend to revolutionise consumer goods distribution at eCommerce expo and expect many visitors will be inspired by what they learn to add our service to their existing delivery options. This is the time to re-shape the way British consumers think about getting their goods delivered and our service could be an important blueprint for a greener, more eco-friendly future.”
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